Enterprise Technical Account Manager — EMEA

Lenovo; Madrid; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flat structure

Flexible working

Diversity & Inclusion

Competitive pay

Job summary

Lenovo is seeking a Technical Account Manager to serve as a trusted technical advisor for strategic enterprise customers across Europe & META. You will drive service excellence, optimize customer environments, and ensure high satisfaction with Lenovo solutions and services.

You will report to the Director, Europe & META Service Delivery and work closely with customers, account teams, and technical support to deliver an outstanding customer experience.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Strong technical expertise in Lenovo server and storage hardware, including troubleshooting and infrastructure support.
• Hands-on experience with Nutanix environments and hyperconverged infrastructure solutions.
• Working knowledge of Microsoft technologies and VMware virtualization platforms.
• Excellent written and verbal communication skills in both Spanish and English.
• Good understanding of cloud technologies, AI architectures, and modern IT infrastructure trends.
• Proven ability to manage complex customer environments and stakeholder interactions across multiple countries.
• Strong interpersonal, communication, partner, and vendor management skills, with the ability to build trusted customer relationships.

Responsibilities

• Become the trusted technical advisor for assigned customers by gaining a deep understanding of their infrastructure, environment, and business needs.
• Act as the primary point of contact between customers, Lenovo account teams, and technical support organizations, ensuring a smooth and positive service experience.
• Perform proactive hardware and firmware health assessments, identify potential risks, and help prevent issues before they impact operations.
• Analyze customer environments and provide data-driven recommendations to improve service quality, operational efficiency, and overall service delivery outcomes.
• Coordinate complex technical cases with advanced Lenovo support teams, ensuring timely resolution and clear communication throughout the process.
• Deliver Root Cause Analysis (RCA) for critical incidents, explaining technical findings and corrective actions in a clear and customer-friendly manner.
• Guide customers on industry best practices, helping them optimize system performance, maintain compliance, and maximize the value of Lenovo solutions.
• Lead regular service delivery reviews, track key performance metrics, collaborate with Lenovo quality teams, and drive continuous service improvement initiatives.

Skills

Nutanix

VMware

Microsoft tech

Bilingual: Spanish & English

IT infrastructure trends

Stakeholder mgmt

Education

Bachelor's degree in Computer Science or related field

Job description

Lenovo is seeking a Technical Account Manager to serve as a trusted technical advisor for strategic enterprise customers across Europe & META. You will drive service excellence, optimize customer environments, and ensure high satisfaction with Lenovo solutions and services.

You will report to the Director, Europe & META Service Delivery and work closely with customers, account teams, and technical support to deliver an outstanding customer experience.