Technical Account Manager for Enterprise Customer

Lenovo; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flat structure

Flexible working

Diversity & Inclusion

Competitive pay

Descripción de la vacante

Lenovo is seeking a Technical Account Manager to serve as a trusted technical advisor for strategic enterprise customers across Europe & META. You will drive service excellence, optimize customer environments, and ensure high satisfaction with Lenovo solutions and services.

You will report to the Director, Europe & META Service Delivery and work closely with customers, account teams, and technical support to deliver an outstanding customer experience.

Formación

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Strong technical expertise in Lenovo server and storage hardware, including troubleshooting and infrastructure support.
• Hands-on experience with Nutanix environments and hyperconverged infrastructure solutions.
• Working knowledge of Microsoft technologies and VMware virtualization platforms.
• Excellent written and verbal communication skills in both Spanish and English.
• Good understanding of cloud technologies, AI architectures, and modern IT infrastructure trends.
• Proven ability to manage complex customer environments and stakeholder interactions across multiple countries.
• Strong interpersonal, communication, partner, and vendor management skills, with the ability to build trusted customer relationships.

Responsabilidades

• Become the trusted technical advisor for assigned customers by gaining a deep understanding of their infrastructure, environment, and business needs.
• Act as the primary point of contact between customers, Lenovo account teams, and technical support organizations, ensuring a smooth and positive service experience.
• Perform proactive hardware and firmware health assessments, identify potential risks, and help prevent issues before they impact operations.
• Analyze customer environments and provide data-driven recommendations to improve service quality, operational efficiency, and overall service delivery outcomes.
• Coordinate complex technical cases with advanced Lenovo support teams, ensuring timely resolution and clear communication throughout the process.
• Deliver Root Cause Analysis (RCA) for critical incidents, explaining technical findings and corrective actions in a clear and customer-friendly manner.
• Guide customers on industry best practices, helping them optimize system performance, maintain compliance, and maximize the value of Lenovo solutions.
• Lead regular service delivery reviews, track key performance metrics, collaborate with Lenovo quality teams, and drive continuous service improvement initiatives.

Conocimientos

Nutanix

VMware

Microsoft tech

Bilingual: Spanish & English

IT infrastructure trends

Stakeholder mgmt

Educación

Bachelor's degree in Computer Science or related field

Descripción del empleo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Join Lenovo's Solutions & Services Group (SSG) as a Technical Account Manager, where you will act as a trusted technical advisor for strategic enterprise customers across Europe & META. In this customer-facing role, you will help drive service excellence, optimize customer environments, and ensure a high level of satisfaction with Lenovo's infrastructure solutions and services. Working closely with customers, account teams, and technical support organizations, you will play a key role in delivering an outstanding customer experience. You will report directly to the Director, Europe & META Service Delivery.

What You Will Do:

• Become the trusted technical advisor for assigned customers by gaining a deep understanding of their infrastructure, environment, and business needs.
• Act as the primary point of contact between customers, Lenovo account teams, and technical support organizations, ensuring a smooth and positive service experience.
• Perform proactive hardware and firmware health assessments, identify potential risks, and help prevent issues before they impact operations.
• Analyze customer environments and provide data-driven recommendations to improve service quality, operational efficiency, and overall service delivery outcomes.
• Coordinate complex technical cases with advanced Lenovo support teams, ensuring timely resolution and clear communication throughout the process.
• Deliver Root Cause Analysis (RCA) for critical incidents, explaining technical findings and corrective actions in a clear and customer-friendly manner.
• Guide customers on industry best practices, helping them optimize system performance, maintain compliance, and maximize the value of Lenovo solutions.
• Lead regular service delivery reviews, track key performance metrics, collaborate with Lenovo quality teams, and drive continuous service improvement initiatives.

What You Will Need:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Strong technical expertise in Lenovo server and storage hardware, including troubleshooting and infrastructure support.
• Hands-on experience with Nutanix environments and hyperconverged infrastructure solutions.
• Working knowledge of Microsoft technologies and VMware virtualization platforms.
• Excellent written and verbal communication skills in both Spanish and English.
• Good understanding of cloud technologies, AI architectures, and modern IT infrastructure trends.
• Proven ability to manage complex customer environments and stakeholder interactions across multiple countries.
• Strong interpersonal, communication, partner, and vendor management skills, with the ability to build trusted customer relationships.

Join Lenovo's Solutions & Services Group (SSG) as a Technical Account Manager, where you will act as a trusted technical advisor for strategic enterprise customers across Europe & META. In this customer-facing role, you will help drive service excellence, optimize customer environments, and ensure a high level of satisfaction with Lenovo's infrastructure solutions and services. Working closely with customers, account teams, and technical support organizations, you will play a key role in delivering an outstanding customer experience. You will report directly to the Director, Europe & META Service Delivery.

What You Will Do:

• Become the trusted technical advisor for assigned customers by gaining a deep understanding of their infrastructure, environment, and business needs.
• Act as the primary point of contact between customers, Lenovo account teams, and technical support organizations, ensuring a smooth and positive service experience.
• Perform proactive hardware and firmware health assessments, identify potential risks, and help prevent issues before they impact operations.
• Analyze customer environments and provide data-driven recommendations to improve service quality, operational efficiency, and overall service delivery outcomes.
• Coordinate complex technical cases with advanced Lenovo support teams, ensuring timely resolution and clear communication throughout the process.
• Deliver Root Cause Analysis (RCA) for critical incidents, explaining technical findings and corrective actions in a clear and customer-friendly manner.
• Guide customers on industry best practices, helping them optimize system performance, maintain compliance, and maximize the value of Lenovo solutions.
• Lead regular service delivery reviews, track key performance metrics, collaborate with Lenovo quality teams, and drive continuous service improvement initiatives.

What You Will Need:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Strong technical expertise in Lenovo server and storage hardware, including troubleshooting and infrastructure support.
• Hands-on experience with Nutanix environments and hyperconverged infrastructure solutions.
• Working knowledge of Microsoft technologies and VMware virtualization platforms.
• Excellent written and verbal communication skills in both Spanish and English.
• Good understanding of cloud technologies, AI architectures, and modern IT infrastructure trends.
• Proven ability to manage complex customer environments and stakeholder interactions across multiple countries.
• Strong interpersonal, communication, partner, and vendor management skills, with the ability to build trusted customer relationships.

What We Offer:

• An open and stimulating environment within one of the most forward thinking IT companies
• Flat structures and fast decision-making processes
• A modern and flexible way of working to combine personal and professional life
• An international team with a high focus on Diversity & Inclusion
• Attractive compensation package

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * Spain

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

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