Enterprise Customer Success - Large Accounts & Growth

Pluxee España; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Pluxee is hiring a Customer Success professional for Large Accounts in Madrid to drive adoption, renewals and expansion for enterprise clients. You will manage relationships, coordinate with sales and account teams, and present insights and product updates to senior stakeholders.

The role requires a Bachelor’s degree and 4–8 years of experience in client relationship management within large organizations, fluency in Spanish and English, and a proactive, customer-centric mindset under pressure.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 4–8 years of client relationship management experience in large accounts.
• Fluency in Spanish and English; strong communication and presentation skills.

Responsibilities

• Nurture relationships with existing clients via Teams, calls, or on-site meetings as required by commercial needs.
• Identify opportunities to upsell and cross-sell products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs.
• Provide clients with updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.

Skills

Relationship management

Negotiation

Client engagement

Communication

Planning and organization

Proactivity

Resilience under pressure

Education

Bachelor's degree

Job description

Pluxee is hiring a Customer Success professional for Large Accounts in Madrid to drive adoption, renewals and expansion for enterprise clients. You will manage relationships, coordinate with sales and account teams, and present insights and product updates to senior stakeholders.

The role requires a Bachelor’s degree and 4–8 years of experience in client relationship management within large organizations, fluency in Spanish and English, and a proactive, customer-centric mindset under pressure.