Customer Success (Large Accounts)

Pluxee España; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Pluxee is hiring a Customer Success professional for Large Accounts in Madrid to drive adoption, renewals and expansion for enterprise clients. You will manage relationships, coordinate with sales and account teams, and present insights and product updates to senior stakeholders.

The role requires a Bachelor’s degree and 4–8 years of experience in client relationship management within large organizations, fluency in Spanish and English, and a proactive, customer-centric mindset under pressure.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 4–8 years of client relationship management experience in large accounts.
• Fluency in Spanish and English; strong communication and presentation skills.

Responsibilities

• Nurture relationships with existing clients via Teams, calls, or on-site meetings as required by commercial needs.
• Identify opportunities to upsell and cross-sell products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs.
• Provide clients with updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.

Skills

Relationship management

Negotiation

Client engagement

Communication

Planning and organization

Proactivity

Resilience under pressure

Education

Bachelor's degree

Job description

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Customer Success – Large Accounts manages strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. This role supports clients in maximizing the engagement impact of their benefit programs and leads renewals, expansion planning, and re-bids in coordination with the Tender Specialist.

What you’ll be doing:

(Main duties and activities which define the job, reponsibilities and its interactions)

• Manage and nurture relationships with existing clients through Teams, phone calls, or on‑site meeting as required by commercial needs.
• Identify opportunities to upsell and cross-sell products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs.
• Provide clients with updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.

Education Requirements:

Bachelor’s degree in Business Administration, Marketing, or a related field.

Work Experience Requirements:

4-8 years of experience in client relationship management (large company) or a related field.

Languages:

Spanish and English fluent

Result-driven

Ability to work under pressure

Resilience and tolerance for rejection

Negotiation

Planning and organization

Customer‑centric mindset

Proactivity

Your team

CS Large Team

Madrid (SP)

Happy at work

• A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
• An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.