English & Spanish Reception - Granada - Spain

MAR MARTIN; España; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A prominent hotel in Spain is seeking an experienced Front Desk Receptionist. You will be responsible for managing reservations, greeting guests, and providing multilingual support. The ideal candidate excels at multitasking and offers exceptional customer service. Experience in front desk operations is essential. This position includes accommodation as part of the compensation.

Servicios

Accommodation

Formación

• Experience in a front desk or receptionist role.
• Fluency in multiple languages is essential.
• Strong multitasking abilities and customer service skills.

Responsabilidades

• Make and manage reservations.
• Greet guests at check-in and check-out.
• Allocate rooms and manage guest complaints.
• Perform accounting and payments control.

Conocimientos

Multitasking

Multilingual communication

Customer service

Descripción del empleo

Overview

Front desk receptionist duties including reservations, guest greeting at check-in/check-out, room allocation, and multilingual guest support. Multitask receptionist supporting other hotel areas as needed.

Responsibilities

• Make and manage reservations
• Greet guests at check-in and check-out
• Allocate rooms
• Manage guest complaints and problems
• Handle special requests
• Perform accounting and payments control
• Use multiple languages by phone, email or in person
• Provide multitask support to other areas of the hotel

Compensation

Accommodation

Additional Information

• Answer telephone calls
• Check in/check out
• Booking control and availability supervision
• Prices and promotions control
• Problems resolution
• Basic accounting and payments control
• Customer assistance
• Online reputation management: social media (Facebook, Instagram, WhatsApp, Twitter, TripAdvisor, Trivago, etc.)