End-to-End Customer Excellence Specialist

Clarios; Madrid; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Meal allowance

Seniority bonus

Wedding allowance

Education support for children

Life and accident insurance

Vacation days

Job summary

Clarios, based in Madrid, seeks a Professional Customer Excellence to act as the main operational contact for major automotive customers, ensuring reliable end-to-end service from order entry to on-time delivery. You will work with Sales, logistics partners and internal teams to drive satisfaction, service levels and cost efficiency across the supply chain.

The role requires 3–4 years in customer service, logistics or related fields, with export/declaration experience and strong MS Office/SAP

Qualifications

• Completed vocational training, secondary education or a relevant qualification in logistics, sales, business administration or a related field.
• At least 3-4 years of relevant experience in customer service, sales, production or logistics; automotive-industry experience is highly desirable.
• Solid experience with export declarations, export-related processes, preferential origin and basic export-control requirements.
• Awareness of dangerous-goods shipments and external factors affecting logistics, such as legislation, fuel costs and environmental requirements.
• Good analytical, organizational and time-management skills, with a reliable and customer-focused approach.
• Strong communication skills and the ability to collaborate effectively with customers, Sales, carriers, service providers and international stakeholders.
• Confident use of Microsoft Office and SAP; experience with AI tools such as Microsoft Copilot and customer platforms such as Stellantis or Ford is an advantage.
• Fluent Spanish and English; French or German would be a strong advantage.

Responsibilities

• Manage the end-to-end order fulfilment process, from order entry and IDoc release through delivery, invoicing and required documentation.
• Set up and maintain customer and product master data, including customer requirements, labels and bills of material, in collaboration with Sales and customers.
• Coordinate logistics, inventory and packaging, ensuring availability, quality, cost efficiency and on-time delivery.
• Drive customer satisfaction and claim management, ensuring agreed KPIs, service levels and inventory targets are met.
• Prepare import, export and transport documentation, including export declarations, letters of credit and legalization documents.
• Support continuous improvement and cost-saving initiatives across Customer Excellence and distribution.

Skills

Customer service

Logistics coordination

Export processes

Communication skills

Microsoft Office

SAP

Education

Vocational training in logistics or related field

Secondary education

Tools

SAP

Microsoft Office

Microsoft Copilot

Job description

Clarios, based in Madrid, seeks a Professional Customer Excellence to act as the main operational contact for major automotive customers, ensuring reliable end-to-end service from order entry to on-time delivery. You will work with Sales, logistics partners and internal teams to drive satisfaction, service levels and cost efficiency across the supply chain.

The role requires 3–4 years in customer service, logistics or related fields, with export/declaration experience and strong MS Office/SAP