Global Customer Service Pro — SAP/CRM & Multilingual

Agilent Technologies; Barcelona; Hybrid; EUR 30,000 - 38,000; Full time

Job summary

Agilent Technologies in Barcelona is seeking a Customer Service Representative to join an international, multicultural team. You will assist with quotation and order processing, engage with sales and customers, and coordinate with internal groups to resolve inquiries while ensuring a smooth end-to-end customer experience.

The role requires strong English and French skills, with Spanish a plus, and proficiency in Microsoft Office, including Excel.

Qualifications

• Experience in a customer facing/service, business support or administrative position.
• Fluency in English and French; Spanish a plus.
• Proficient with Microsoft Office tools, especially Excel.

Responsibilities

• Process formal quotes and orders with a focus on accuracy and speed.
• Interface with sales and customers to provide accurate information and resolve issues.
• Serve as a liaison between customers and internal teams such as sales, service delivery, and collections.
• Manage end-to-end customer experience in line with company processes and compliance.
• Identify and communicate opportunities for process improvements to management.
• Perform routine administrative customer service duties using prescribed procedures.

Skills

Customer service

Communication skills

Time management

Multitasking

Initiative

Team player

Proactive

Autonomous

Education

University degree or equivalent

Tools

Microsoft Office

Excel

SAP

Salesforce/CRM tools

Job description

Agilent Technologies in Barcelona is seeking a Customer Service Representative to join an international, multicultural team. You will assist with quotation and order processing, engage with sales and customers, and coordinate with internal groups to resolve inquiries while ensuring a smooth end-to-end customer experience.

The role requires strong English and French skills, with Spanish a plus, and proficiency in Microsoft Office, including Excel.