Retail Network Lead: Sales, Coaching & Growth (Madrid)

Clarios; Madrid; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Modern Madrid office

Meal allowances

Wedding allowance

Scholarships for children

Job summary

Clarios seeks a Retail Network Support Manager for Madrid to manage and develop assigned customer accounts, achieving sales, profitability and growth. You will serve as the primary contact for customers in the field and collaborate with internal teams to execute business plans and drive performance.

You will develop store managers and staff capabilities to build a high‑performing retail organization and ensure excellent customer service, leveraging market insights to inform strategy.

Qualifications

• Bachelor’s degree in business, Marketing, Sales, Economics, or related field.
• 4–5 years of experience in sales, account management, retail (highly desirable), or customer‑facing commercial roles.
• Candidates must have prior working experience in Spain.
• Ability to translate market, customer and field insights into action plans.
• Excellent communication, presentation, negotiation, analytical and interpersonal skills.
• Proficiency in Excel, PowerPoint, and CRM systems.
• Fluent in Spanish and English.

Responsibilities

• Act as the main point of contact and trusted advisor for retail store Manager, building trust and fostering collaboration.
• Work with store teams to elevate customer service quality and create consistent Varta brand experience.
• Provide hands‑on support for store operations, merchandising, and staff training.
• Ensure high levels of customer satisfaction through responsive support and issue resolution.
• Facilitate communication to align goals, share best practices and address issues.
• Develop a thorough understanding of customer business objectives and strategies.
• Drive Sales and Operational Excellence.
• Leverage insights from the field to contribute to the strategic planning of retail initiatives.
• Identify opportunities for optimization of field services within the retail network.
• Achieve assigned sales volume, revenue, and profitability targets.
• Identify opportunities for business growth.
• Develop account‑specific action plans to increase market share and product penetration.
• Support the implementation of promotional and category initiatives.
• Organize workshops or coaching sessions for retail staff to enhance product knowledge and sales techniques and customer service skills.
• Assist in developing annual customer business plans, reviews and regular customer visits.
• Work closely with Supply Chain, Marketing, and Category Management.
• Coordinate customer projects and ensure execution of agreed activities.
• Support resolution of logistics, inventory, and service‑related issues.
• Ensure trade marketing materials are effectively implemented across the assigned retail network.
• Conduct regular field visits to assess store performance, customer experience, pricing and operational
• Gather insights into customer preferences, purchasing patterns, competitive activity and local market trends
• Identify gaps in sales performance, service levels, product assortment or field execution and propose corrective actions.
• Share relevant market intelligence with internal stakeholders to support account planning and retail execution.
• Prepare and share structured reports on account‑and store level performance to inform national strategies.
• Prepare monthly performance reviews highlighting business successes, challenges, and Intelligence information such as competitor developments, pricing evolutions, trends, benchmarks and recommendations.
• Contribute to forecast preparation and demand planning by sharing account and field insights

Skills

Account management

Sales

Customer facing

Retail experience

Bilingual: Spanish/English

Education

Bachelor's degree in Business/Marketing/Sales

Tools

CRM systems

Excel

PowerPoint

Job description

Clarios seeks a Retail Network Support Manager for Madrid to manage and develop assigned customer accounts, achieving sales, profitability and growth. You will serve as the primary contact for customers in the field and collaborate with internal teams to execute business plans and drive performance.

You will develop store managers and staff capabilities to build a high‑performing retail organization and ensure excellent customer service, leveraging market insights to inform strategy.