Professional Customer Excellence (Customer Service & Logistics)

Clarios; Madrid; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Meal allowance

Seniority bonus

Wedding allowance

Education support for children

Life and accident insurance

Vacation days

Job summary

Clarios, based in Madrid, seeks a Professional Customer Excellence to act as the main operational contact for major automotive customers, ensuring reliable end-to-end service from order entry to on-time delivery. You will work with Sales, logistics partners and internal teams to drive satisfaction, service levels and cost efficiency across the supply chain.

The role requires 3–4 years in customer service, logistics or related fields, with export/declaration experience and strong MS Office/SAP

Qualifications

• Completed vocational training, secondary education or a relevant qualification in logistics, sales, business administration or a related field.
• At least 3-4 years of relevant experience in customer service, sales, production or logistics; automotive-industry experience is highly desirable.
• Solid experience with export declarations, export-related processes, preferential origin and basic export-control requirements.
• Awareness of dangerous-goods shipments and external factors affecting logistics, such as legislation, fuel costs and environmental requirements.
• Good analytical, organizational and time-management skills, with a reliable and customer-focused approach.
• Strong communication skills and the ability to collaborate effectively with customers, Sales, carriers, service providers and international stakeholders.
• Confident use of Microsoft Office and SAP; experience with AI tools such as Microsoft Copilot and customer platforms such as Stellantis or Ford is an advantage.
• Fluent Spanish and English; French or German would be a strong advantage.

Responsibilities

• Manage the end-to-end order fulfilment process, from order entry and IDoc release through delivery, invoicing and required documentation.
• Set up and maintain customer and product master data, including customer requirements, labels and bills of material, in collaboration with Sales and customers.
• Coordinate logistics, inventory and packaging, ensuring availability, quality, cost efficiency and on-time delivery.
• Drive customer satisfaction and claim management, ensuring agreed KPIs, service levels and inventory targets are met.
• Prepare import, export and transport documentation, including export declarations, letters of credit and legalization documents.
• Support continuous improvement and cost-saving initiatives across Customer Excellence and distribution.

Skills

Customer service

Logistics coordination

Export processes

Communication skills

Microsoft Office

SAP

Education

Vocational training in logistics or related field

Secondary education

Tools

SAP

Microsoft Office

Microsoft Copilot

Job description

Batteries are our Business. People are our Power.

At Clarios, we produce advanced low-voltage battery technologies and smart solutions for nearly every type of vehicle. Home to strong brands such as VARTA® and OPTIMA®, we combine technology, sustainability and the expertise of our people to shape the future of mobility. Ready to power up your career? Explore the possibilities with us and become a valued member of our team.

Purpose of the position

As Professional Customer Excellence, you will act as the key operational contact for major automotive customers, ensuring reliable end-to-end service from order entry through on-time delivery and fulfilment. Working closely with customers, Sales, logistics partners and internal teams, you will drive customer satisfaction, service levels, process improvement and cost efficiency across the supply chain.

Location of the position

The position will be based in our modern office in central Madrid, Spain (Paseo de la Habana).

What you will do

You will use your expertise in customer service, logistics and export processes to:

• Manage the end-to-end order fulfilment process, from order entry and IDoc release through delivery, invoicing and required documentation.
• Set up and maintain customer and product master data, including customer requirements, labels and bills of material, in collaboration with Sales and customers.
• Coordinate logistics, inventory and packaging, ensuring availability, quality, cost efficiency and on-time delivery.
• Drive customer satisfaction and claim management, ensuring agreed KPIs, service levels and inventory targets are met.
• Prepare import, export and transport documentation, including export declarations, letters of credit and legalization documents.
• Support continuous improvement and cost-saving initiatives across Customer Excellence and distribution.

What makes you a good fit

• Completed vocational training, secondary education or a relevant qualification in logistics, sales, business administration or a related field.
• At least 3-4 years of relevant experience in customer service, sales, production or logistics; automotive-industry experience is highly desirable.
• Solid experience with export declarations, export-related processes, preferential origin and basic export-control requirements.
• Awareness of dangerous-goods shipments and external factors affecting logistics, such as legislation, fuel costs and environmental requirements.
• Good analytical, organizational and time-management skills, with a reliable and customer-focused approach.
• Strong communication skills and the ability to collaborate effectively with customers, Sales, carriers, service providers and international stakeholders.
• Confident use of Microsoft Office and SAP; experience with AI tools such as Microsoft Copilot and customer platforms such as Stellantis or Ford is an advantage.
• Fluent Spanish and English; French or German would be a strong advantage.

What we offer you

Input matters just as much as output. At Clarios, your passion, ingenuity and commitment are valued. Our benefits reflect our focus on employee wellbeing, development and recognition.

Working model: Modern Madrid office & flexibility: Enjoy working from our stylish office on Paseo de la Habana in central Madrid, combined with the flexibility of our home office policy.

International and meaningful work: Take on varied responsibilities in a global environment committed to integrity, social engagement and sustainability.

Competitive compensation and recognition: Benefit from an attractive salary package that recognizes individual and team contributions.

Additional financial support: Receive meal allowance, a seniority bonus, wedding allowance and a contribution following the birth of a child.

Support for families: Eligible employees can access education support for children aged 3 to 18 who attend nursery or school.

Insurance coverage: Benefit from life and accident insurance.

Time to recharge: Enjoy 23 working days of vacation, plus 4 additional discretionary days that may vary according to the annual workplace calendar, as well as paid public holidays.

Structured onboarding and development: Get started with our onboarding and buddy programs, and continue developing through the Learning Academy, LinkedIn Learning and the EMEA Mentoring Program.

About Clarios

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF).

Equal Employment Opportunity

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email [e-mail].

A Note to Job Applicants

Please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.