Dutch Tech & Customer Support Specialist (Spain)

Next Job Abroad; Valencia; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Relocation allowance

Company accommodation

Paid onboarding

HR onboarding assistance

Job summary

Next Job Abroad is hiring a Dutch Support Specialist to assist customers of a major Dutch telecom provider. You will answer questions by phone, chat, and email, helping with mobile plans, home internet, and TV setups, while offering tailored options to enhance the customer experience.

The role requires Dutch proficiency and good English, with initial on-site work in Spain (Alicante or Málaga). A clear path to a hybrid model after the first 3 months is outlined.

Qualifications

• Dutch: native or C2 level (spoken and written).
• English: B1 intermediate level or higher for internal communication and training.
• Strong communication and empathy in customer support.

Responsibilities

• Inbound Customer Support via phone, chat, and email with clarity and empathy.
• Provide technical assistance and troubleshoot setup for SIM cards, mobile data, TV set-top boxes, and home internet.
• Deliver step-by-step guidance for standard inquiries and basic technical issues.
• Identify opportunities for cross-selling and upselling with training provided.
• Maintain accurate customer records in the database.
• Collaborate with a Dutch-speaking team in a vibrant office environment.

Skills

Dutch language proficiency

Customer focus

Commercial comfort

Tech-savvy

Work ethic

Job description

Next Job Abroad is hiring a Dutch Support Specialist to assist customers of a major Dutch telecom provider. You will answer questions by phone, chat, and email, helping with mobile plans, home internet, and TV setups, while offering tailored options to enhance the customer experience.

The role requires Dutch proficiency and good English, with initial on-site work in Spain (Alicante or Málaga). A clear path to a hybrid model after the first 3 months is outlined.