Dutch Tech & Customer Support Specialist — Spain

Next Job Abroad; Murcia; Híbrido; EUR 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HR onboarding assistance

Career progression

Coastal lifestyle

Descripción de la vacante

Next Job Abroad seeks a Dutch Support Specialist to assist Dutch customers of a leading Netherlands telecom provider from Alicante or Málaga, Spain. You will handle inquiries by phone, chat and email, guiding customers through mobile plans, home internet and TV setups with clear, helpful service and value-added options.

The role blends customer care with light tech support and opportunities to cross-sell. After initial on-site training, you may move to a hybrid schedule.

Formación

• Customer-focused with empathetic, solution-oriented mindset.
• Comfortable with cross-selling and upselling during customer interactions; training provided.
• Tech-literate; able to navigate multiple systems.
• Willingness to learn and grow professionally.

Responsabilidades

• Handle inquiries via phone, chat and email clearly and efficiently.
• Set up SIM cards, activate mobile data, configure TV boxes, and resolve home internet issues.
• Provide step-by-step guidance for standard questions and basic tech issues.
• Identify opportunities for cross-selling and upselling with training provided.
• Maintain accurate customer records in the database.
• Collaborate with a Dutch-speaking team in a supportive office environment.

Conocimientos

Customer focus

Cross-selling

Tech-savvy

Proactive work ethic

Descripción del empleo

Next Job Abroad seeks a Dutch Support Specialist to assist Dutch customers of a leading Netherlands telecom provider from Alicante or Málaga, Spain. You will handle inquiries by phone, chat and email, guiding customers through mobile plans, home internet and TV setups with clear, helpful service and value-added options.

The role blends customer care with light tech support and opportunities to cross-sell. After initial on-site training, you may move to a hybrid schedule.