Dutch Tech & Customer Support Pro

Next Job Abroad; Barcelona; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

HR onboarding support (NIE/SS guidance

Career progression paths

Coastal city team culture

Job summary

Next Job Abroad is seeking a Dutch-speaking Support Specialist to join our international team in Spain (Alicante or Málaga). You will assist Dutch customers via phone, chat, and email, handling mobile plans, home internet, and TV setups with a focus on clear, value-driven service.

The role includes on-site start for 3 months, then a hybrid model; relocation options and full training are provided, with opportunities for progression in a dynamic, coastal office environment.

Qualifications

• Dutch: native or C2-level proficiency; English: B1+ for internal comms.
• Strong customer focus with empathetic, solution-oriented mindset.
• Able to navigate multiple systems; comfortable with digital tools.

Responsibilities

• Handle inquiries via phone, chat, and email with clarity and empathy.
• Provide technical assistance for mobile, home internet, and TV setups.
• Offer step-by-step guidance for standard questions and basic tech issues.
• Identify opportunities for cross-selling and upselling; training provided.
• Maintain accurate customer records in the database.
• Collaborate with a Dutch-speaking team in a supportive office environment.

Skills

Dutch language

English language

Customer service

Cross-selling

Tech literacy

Work ethic

Job description

Next Job Abroad is seeking a Dutch-speaking Support Specialist to join our international team in Spain (Alicante or Málaga). You will assist Dutch customers via phone, chat, and email, handling mobile plans, home internet, and TV setups with a focus on clear, value-driven service.

The role includes on-site start for 3 months, then a hybrid model; relocation options and full training are provided, with opportunities for progression in a dynamic, coastal office environment.