Dutch Customer & Tech Support - Spain (Hybrid)

Next Job Abroad; Madrid; Presencial; EUR 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Administrative assistance

Career development

Work culture

Descripción de la vacante

Next Job Abroad is seeking a Dutch-speaking Customer & Tech Support Specialist to assist Dutch customers of a leading telecom/digital provider. The role covers phone, chat, and email support for mobile plans, home internet, and TV setups, with a Mediterranean lifestyle.

You will join an international team in Alicante or Málaga, with initial on-site work and a transition to a hybrid model after 3 months. Requirements include native/advanced Dutch and English B1+, strong communication,

Formación

• Dutch: native or C2-level proficiency (spoken and written)
• English: B1 intermediate level or higher (for internal communication and training)
• Customer focus: strong communication with empathy
• Comfort with cross-selling; training provided
• Tech-savvy: good computer literacy, able to navigate multiple systems

Responsabilidades

• Handle inbound inquiries via phone, chat, and email with clarity and empathy
• Assist with setup of SIM cards, mobile data, TV boxes, and home internet connectivity
• Provide step-by-step, solution-oriented guidance for standard questions and basic technical issues
• Identify opportunities for cross-selling and upselling; training provided
• Maintain accurate customer interaction records in the database
• Collaborate with a Dutch-speaking team in a vibrant office environment

Conocimientos

Customer focus

Commercial comfort

Tech-savvy

Work ethic

Descripción del empleo

Next Job Abroad is seeking a Dutch-speaking Customer & Tech Support Specialist to assist Dutch customers of a leading telecom/digital provider. The role covers phone, chat, and email support for mobile plans, home internet, and TV setups, with a Mediterranean lifestyle.

You will join an international team in Alicante or Málaga, with initial on-site work and a transition to a hybrid model after 3 months. Requirements include native/advanced Dutch and English B1+, strong communication,