Dutch-Speaking Customer & Tech Advisor in Spain (Hybrid)

Next Job Abroad; Torrevieja; Hybrid; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Administrative Assistance

Career Development

Work culture in international team

Job summary

Next Job Abroad is seeking Dutch-speaking Customer & Tech Support Specialists to assist Dutch customers in Alicante or Málaga. You will handle inquiries about mobile plans, home internet, and TV setups via phone, chat, and email, delivering clear, top-tier service and spotting value-added opportunities.

The role involves hands-on tech support, cross-selling during interactions, and accurate data management.

Qualifications

• Native or C2-level Dutch and English at least B1.
• Strong communication and empathy.
• Willing to relocate and work in Spain.

Responsibilities

• Inbound Customer Support: handle inquiries via phone, chat, email with clarity and empathy.
• Technical Assistance & Troubleshooting: help set up SIM cards, activate data, configure TV boxes, fix internet issues.
• Solution-Oriented Guidance: provide step-by-step troubleshooting and guidance.
• Commercial Awareness: identify cross-selling opportunities; training provided.
• Data Management: keep accurate customer records in the database.
• Teamwork: collaborate with a Dutch-speaking team in a lively office.

Skills

Customer focus

Cross-selling

Tech-savvy

Reliability

Job description

Next Job Abroad is seeking Dutch-speaking Customer & Tech Support Specialists to assist Dutch customers in Alicante or Málaga. You will handle inquiries about mobile plans, home internet, and TV setups via phone, chat, and email, delivering clear, top-tier service and spotting value-added opportunities.

The role involves hands-on tech support, cross-selling during interactions, and accurate data management.