Dutch Customer & Tech Support - Spain (Hybrid)

Next Job Abroad; Alicante; Hybrid; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Relocation allowance

Company accommodation

Paid onboarding

Hybrid work model after onboarding

HR onboarding assistance

Career progression

Job summary

Next Job Abroad is seeking a Dutch-speaking Customer & Tech Support Specialist to assist Dutch customers over phone, chat, and email regarding mobile plans, home internet, and TV setups.

Based in Alicante or Málaga, you will work with a friendly Dutch-speaking team, with a pathway to hybrid work after an initial on-site period. The role includes paid onboarding, relocation options, and a 2-month probation under Spanish law.

Qualifications

• Strong communication skills with an empathetic, solution-oriented mindset.
• Comfortable with cross-selling and upselling during customer interactions; training provided.
• Good computer literacy, navigating multiple systems, quick to learn new digital tools.
• Proactive, reliable, eager to learn and grow professionally.

Responsibilities

• Inbound customer support via phone, chat, and email.
• Technical assistance and troubleshooting for SIM cards, mobile data, TV boxes, and home internet.
• Provide step-by-step guidance for standard customer questions and basic tech issues.
• Identify opportunities for cross-selling and upselling.
• Maintain accurate customer records in the database.
• Collaborate with a Dutch-speaking team in a supportive office environment.

Skills

Customer focus

Commercial comfort

Tech-savvy

Work ethic

Job description

Next Job Abroad is seeking a Dutch-speaking Customer & Tech Support Specialist to assist Dutch customers over phone, chat, and email regarding mobile plans, home internet, and TV setups.

Based in Alicante or Málaga, you will work with a friendly Dutch-speaking team, with a pathway to hybrid work after an initial on-site period. The role includes paid onboarding, relocation options, and a 2-month probation under Spanish law.