Dutch Customer & Tech Support Specialist - Spain Relocation

Next Job Abroad; Madrid; Hybrid; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Relocation assistance

Company-provided accommodation (reloc)

Hybrid work model after onboarding

Job summary

Next Job Abroad is seeking a Dutch-speaking Customer & Tech Support Specialist to join our international team in Alicante or Málaga, Spain. You will assist Dutch customers via phone, chat, and email, covering mobile plans, home internet, and TV setups, with focus on clear, friendly service and value-added options.

You'll work with a collaborative team, receive training, and have opportunities for cross-selling, growth, and a hybrid work model after onboarding.

Qualifications

• Dutch: native or C2-level (spoken and written).
• English: B1 intermediate level or higher (for internal communication and training).
• Strong communication with empathy and solution orientation.
• Comfort with cross-selling with training provided.

Responsibilities

• Handle inquiries via phone, chat, and email with clarity and empathy.
• Provide technical guidance for SIM setup, data activation, and TV box configuration.
• Offer step-by-step assistance for standard and basic technical questions.
• Identify opportunities for cross-selling and upselling with no prior sales experience required.
• Maintain accurate customer records in the database.
• Collaborate with a Dutch-speaking team in a welcoming office environment.

Skills

Dutch language proficiency

English language proficiency

Tech-savvy

Customer focus

Cross-selling aptitude

Tools

CRM software

Job description

Next Job Abroad is seeking a Dutch-speaking Customer & Tech Support Specialist to join our international team in Alicante or Málaga, Spain. You will assist Dutch customers via phone, chat, and email, covering mobile plans, home internet, and TV setups, with focus on clear, friendly service and value-added options.

You'll work with a collaborative team, receive training, and have opportunities for cross-selling, growth, and a hybrid work model after onboarding.