DMC Customer Service Manager

COREcruitment; Madrid; Presencial; EUR 28.000 - 30.000; Jornada completa

Descripción de la vacante

A boutique destination management company in Madrid is seeking a DMC Customer Service Manager. The ideal candidate has 3-5 years of experience in the travel or hospitality industry and is proficient in English and Spanish. This role involves managing reservations, interacting with customers, and creating loyalty programs. The position offers competitive compensation, including bonuses after 6 months of training and a Monday to Friday work schedule.

Servicios

6 months of training

Private healthcare insurance

Team trips

Access to employee bonus program

Monday to Friday work schedule

Formación

• 3-5 years of experience at sales manager, group coordinator, or concierge levels.
• Experience working with the Spanish & Portuguese markets is a plus.
• Working with Americans is a plus.

Responsabilidades

• Responsible for overall reservations.
• Interacting with customers daily.
• Creating customer loyalty programs.
• Establishing customer service policies.
• Providing information regarding the area.
• Arranging sightseeing and other tours.

Conocimientos

Previous experience in Travel or hospitality Industry

Proficiency in English and Spanish

Detail-oriented team player

Strong business sense

Excellent leadership skills

Descripción del empleo

Overview

DMC Customer Service Manager – Madrid, Spain

Salary: €28,000 - €30,000 gross per year + Bonus

Location: Madrid, Spain

A boutique destination management company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service. They design high-end, customized itineraries highlighting art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers. Known for their professionalism, creativity, and attention to detail, they have earned a strong reputation among top travel advisors and clients worldwide.

Responsibilities

• Responsible for the overall reservations
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Creating customer loyalty programs to increase revenue and improve client retention
• Establishing customer service policies and procedures
• Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities
• Arranges sightseeing and other tours
• Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times
• Provides a variety of business services such as shipping packages and assisting with printing needs
• Plans and schedules special events, parties, or meetings
• Develops and maintains service relationships to fulfill the needs of customers, guests, or employees
• Performs other related duties as assigned

Qualifications

• Previous experience in Travel or hospitality Industry at least 3-5 years at level of sales manager, group coordinator, concierge
• Proficiency in English and Spanish required
• Detail oriented team player, we work individually and in teams
• Well-educated, knowledge of the Spanish & Portuguese market is a plus
• Experience working with Americans is a plus
• Strong business sense and industry experience
• Excellent leadership, coaching and people management skills

Perks

• 6 months of training
• Private healthcare insurance
• Trips with the teams
• After 6 months, you will access the bonus program for employees
• You work Monday to Friday

How to apply

Do not miss it! Please apply today or send your CV to [e-mail]

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