Danish Speaking Customer Service Representative for Booking

TP; Barcelona; Presencial; EUR 21.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multicultural environment

Modern office near Glories

Career growth opportunities

Descripción de la vacante

TP is hiring a customer support advisor to assist our international travellers and accommodation suppliers. You will listen, respond and mediate to ensure high-quality service while handling inquiries about service, payments and technical requirements via email and phone.

Ideal candidates are fluent in Danish (C2) with advanced English, possess strong communication skills, and have experience with CRM databases and Office 365.

Formación

• Fluent in Danish at C2 level and advanced English required.
• Strong communication skills, written and spoken.
• Experience with CRM systems and Office 365.
• Problem-solving mindset and a team player attitude.
• Interest in accommodation platforms and travel industry helpful.

Responsabilidades

• Understand and identify customer needs; listen, respond and mediate between travellers and suppliers.
• Clarify inquiries about service, payment and technical requirements via email and phone.
• Provide accurate information and follow standard processes.

Conocimientos

Danish C2

Advanced English

Excellent communication

Office 365

CRM Database

Problem solving

Team player

Goal-oriented

Adaptable

Accommodation platforms

Herramientas

CRM Database

Office 365

Descripción del empleo

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodations suppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

• Danish: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems
• Goal-oriented work approach
• An open mind to changing priorities and business processes
• Affinity with Accommodation platforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Contract

• 38,5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Available shift: 09:00-20:00h (Rotatory)
• Salary:22.249 € gross/year
• Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
• Holidays: 27 working days of holidays/year

Benefits

• Flexible remuneration in nursery school transport if interested after probation period
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial trainingand continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.