Danish Customer Service Representative

Cbtalents; Barcelona; Presencial; EUR 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Structured training and onboarding

Career development opportunities

International and multicultural work环境

Descripción de la vacante

Cbtalents in Barcelona, Spain, is seeking Customer Service Representatives to join an international team supporting a leading online travel platform. You will handle customer inquiries by phone, email, and chat, using Danish and English to ensure a positive booking journey.

The role offers structured training, career development, and an international, multicultural work environment. Previous customer service experience is welcomed but not required, and you will be part of a dynamic team

Formación

• Danish language at C1 level or higher.
• Strong English communication skills.
• Excellent communication and problem-solving abilities.
• Customer-focused mindset.
• Customer service experience is a plus but not required.

Responsabilidades

• Support customers via phone, email, and chat in Danish and English
• Assist with booking-related inquiries and account support
• Resolve customer concerns and provide effective solutions
• Escalate complex cases when required
• Deliver a professional and positive customer experience

Conocimientos

Danish

English

Communication

Problem solving

Customer focus

Descripción del empleo

Location: Barcelona, Spain
Languages: Danish & English

We are currently hiring Customer Service Representatives to join an international team supporting one of the world's leading online travel platforms. This role focuses on delivering exceptional customer service and ensuring a positive experience for customers throughout their booking journey.

This is an excellent opportunity to build your customer service career while working in a dynamic and multicultural environment in Barcelona.

What You Will Do

• Support customers via phone, email, and chat in Danish and English
• Assist with booking-related inquiries and account support
• Resolve customer concerns and provide effective solutions
• Escalate complex cases when required
• Deliver a professional and positive customer experience

Requirements

• Danish communication skills required (C1 level or above)
• Good English communication skills required
• Strong communication and problem-solving skills
• Customer-focused mindset
• Previous customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Structured training and onboarding
• Career development opportunities
• International and multicultural work environment

If you are interested in building your career in customer service within an international team in Barcelona, Spain, we would be happy to hear from you.