Spanish and English speaking Customer Service Representative for Booking

Teleperformance; Barcelona; On-site; EUR 17,000 - 20,000; Full time

Benefits offered by this job

Flexible remuneration in nurserySchool

A multicultural and international a

Modern office spaces, well connected

Be part of an exciting industry

4 weeks of Initial trainingand

Job summary

Teleperformance in Barcelona is seeking a customer support advisor for a prestigious travel company. You will listen, understand needs and mediate between international travellers and accommodations suppliers, delivering high-quality service by phone and email.

We value empathy, problem-solving, excellent communication, and experience in customer service. The role offers a temporary contract, 38.5 hours per week, and a welcoming multicultural environment near public transport links.

Qualifications

• Spanish at C2 level with English at C1 level as required for communications.

Responsibilities

• As a customer support advisor for a travel company, understand and identify customer needs.
• You will listen, respond and mediate between international travellers and accommodations suppliers, ensuring high-quality service.
• Clarify inquiries about service, payment and technical requirements, providing accurate information via email and phone.

Skills

Spanish C2

English C1

Communication

Problem-solving

Team player

Customer service

Office 365

CRM systems

Open minded

Adaptability

Tools

CRM Database

Office 365

Job description

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

• Spanish: C2 level. Also required advanced (C1) English

• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity withAccommodationplatforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Contract:

• 38,5h/week (Monday to Sunday).
• Available shift: afternoon (15:00-23:00h) or split shift (09:00-20:00h)
• Temporary Contract
• Salary 18.399 euro per year
• Holidays: 27 working days of holidays/year

Benefits:

• Flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 4 weeks of Initial trainingand continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.