(Danish & English) Customer Support Consultant (Remote)

SupportYourApp; Barcelona; Remote; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Fixed schedule: Monday - Friday: 9 AM - 5 PM CET

Opportunity to cooperate fully remotely

Inclusive international environment

Rewards for referring friends

No time-tracking requirements

Job summary

A global customer support leader in Barcelona is seeking a Customer Support Consultant to provide high-quality support via chat, email, and phone. The ideal candidate should be fluent in Danish and have at least 6 months of customer support experience. This role offers a fixed schedule with remote working opportunities and emphasizes a proactive and responsible attitude towards customer satisfaction. Don’t miss this opportunity to join a multicultural team and enhance your skills.

Qualifications

• At least 6-12 months of support experience.
• Comfortable working with high ticket volumes.
• Personal computer with a stable internet connection.

Responsibilities

• Provide high-quality customer support via chat, email, and phone.
• Support customers with order status, delivery information, and product-related questions.
• Handle customer inquiries and feedback.
• Handle inquiries and feedback promptly, with constructive input for leadership.
• Adapt to a fast-paced environment and varied shifts, including weekends/holidays.

Skills

Fluent in Danish (C1 level or higher)

Excellent English communication skills (at least B2 level)

Positive, proactive and responsible attitude

Job description

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Provide high-quality customer support via chat, email, and phone
• Support customers with order status, delivery information, and product-related questions
• Build strong and lasting customer relationships
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Understand customers' needs and deliver constructive feedback to the management team
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

• Fluent in Danish (C1 level or higher) and excellent English communication skills (at least B2 level)
• At least 6-12 months of support experience
• Comfortable working with high ticket volumes
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

• Experience in e-commerce or product-based customer support

Benefits

• Fixed schedule: Monday - Friday: 9 AM - 5 PM CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.