Danish Speaking Customer Service Representative

The Lemon Consulting; Barcelona; Presencial; EUR 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 vacation days per year

Private health insurance

3 weeks initial training

Multicultural work environment

Modern office near Glories

Descripción de la vacante

The Lemon Consulting is seeking an empathetic customer support advisor to understand and identify customer needs, listening, responding and mediating between international travellers and accommodation suppliers worldwide, ensuring a high level of service.

You will clarify inquiries about service, payment and technical requirements, providing accurate information and following set processes via email and phone.

Formación

• Fluent Danish (C2) and advanced English required.
• Strong written and spoken communication.
• Experience in customer service or contact centers is valued.

Responsabilidades

• Understand and identify customer needs and mediate with suppliers.
• Listen, respond, and assist international travellers via email and phone.
• Clarify inquiries about service, payment and technical requirements.

Conocimientos

Danish C2 level

Advanced English

Excellent communication

Interpersonal skills

Problem-solving

Motivated mindset

Goal-oriented

Adaptable to change

Herramientas

Office 365

CRM database

Internal platforms

Descripción del empleo

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for us you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

• Danish: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation platforms
• Experience within customer service or contact center environments will be valued.

Benefits

Contract:

• 38,5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Available shift: 09:00-20:00h (Rotatory)
• Salary:22.249 € gross/year
• Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
• Holidays: 27 working days of holidays/year

Benefits

• Feel Good – program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching