Norwegian Speaking Customer Service Representative for Booking

TP; Barcelona; On-site; EUR 20,024 - 24,473; Part time

Benefits offered by this job

Flexible remuneration

Multicultural working environment

Modern office spaces

Initial training and continued coaching

Job summary

A leading booking company in Barcelona seeks a Norwegian Speaking Customer Service Representative. You will assist international travelers and accommodation suppliers, ensuring excellent customer service. The ideal candidate has fluency in Norwegian (C2) and English (C1), and excellent communication skills. This entry-level position offers a €22,249 gross annual salary with temporary employment status. Join a multicultural environment with opportunities for growth and training.

Qualifications

• Norwegian C2 level and English C1 level (or higher).
• Excellent written and spoken communication and interpersonal skills.
• Computer-savvy and able to navigate Office 365 and CRM databases.

Responsibilities

• Understand customer needs as a customer support advisor for Booking.
• Mediate between international travellers and accommodation suppliers.
• Clarify inquiries about service, payment, and technical requirements via email and phone.

Skills

Norwegian C2 level

English C1 level

Excellent communication skills

Computer-savvy

Problem-solving mindset

Goal-oriented work approach

Experience in customer service

Tools

Office 365

CRM database

Job description

Norwegian Speaking Customer Service Representative for Booking

5 days ago – Be among the first 25 applicants.

This range is provided by TP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

€22,249 gross/year (38.5 h/week, full‑time contract Monday–Sunday with 2 days off per week)

Job Responsibilities

• Understand and identify customer needs as a customer support advisor for Booking.
• Listen, respond, and mediate between international travellers and accommodation suppliers worldwide, ensuring a high level of customer service.
• Clarify inquiries about service, payment, and technical requirements via email and phone, following established processes.

Requirements

• Norwegian C2 level and English C1 level (or higher).
• Excellent written and spoken communication and interpersonal skills.
• Computer‑savvy (Office 365, CRM database, and other internal platforms).
• A problem‑solving, solution‑driven mindset.
• Positive, motivated mindset for dealing with tricky customer issues.
• Goal‑oriented work approach.
• Open to changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience in customer service or contact‑center environments is valued.

Desirable Skills

• Process Excellence – systematically improving organizational processes for efficiency, effectiveness, and quality.
• Collaboration – working effectively with others, sharing ideas and resources.
• Communication – exchanging information and ideas across channels.
• Emotional Intelligence – managing own and others’ emotions to foster positive relationships.
• Open‑Mindedness – appreciating diverse perspectives and ideas.
• Critical Thinking – evaluating information to make informed decisions.
• Solution Orientation – focusing on practical and effective solutions.
• Entrepreneurship – innovating, creating, taking risks, and proactively identifying opportunities.

Benefits

• Flexible remuneration in nursery‑school transport (if interested after probation period).
• A multicultural and international working environment.
• Modern office spaces, well connected by public transport, close to Glories shopping mall (Westfield).
• Part of an exciting industry‑leading department with opportunities to learn and grow your career.
• 3 weeks of initial training and continued personal coaching.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Customer Service
• IT Services & IT Consulting

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