Swedish Speaking Customer Service Representative for Booking

TP

Barcelona

Presencial

EUR 20.024 - 24.473

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

27 working days of holidays/year

Flexible remuneration for transport

Modern office environment

Initial training and continued personal coaching

Descripción de la vacante

A leading service provider in Barcelona is seeking a Swedish Speaking Customer Service Representative to support customers in the tourism industry. The role requires excellence in communication and problem-solving skills, along with fluency in Swedish and English. You will facilitate customer needs and inquiries via phone and email while ensuring exceptional service standards. The position offers a contract with a competitive salary, modern office space, and extensive training.

Formación

Excellent communication and interpersonal skills both written and spoken.
Experience within customer service or contact center environments will be valued.

Responsabilidades

Understand and identify customer needs while mediating between travellers and accommodations.
Respond and clarify inquiries about service and payment requirements.

Conocimientos

Swedish (C2 level)

Advanced English

Excellent communication skills

Interpersonal skills

PC skills: Office 365, CRM

Problem-solving mentality

Motivated mindset

Goal-oriented work approach

Affinity with accommodation platforms

Descripción del empleo

Swedish Speaking Customer Service Representative for Booking

This range is provided by TP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodations suppliers from all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set processes, via email and phone.

Requirements

Swedish: C2 level and advanced English
Excellent communication and inter‑personal skills both written and spoken
PC skills: Office 365, CRM Database, and other internal platforms
A problem‑solving and solution‑driven mentality
A positive, motivated mindset that will help you deal with tricky customer problems
Goal‑oriented work approach
An open mind to changing priorities and business processes
Affinity with accommodation platforms
Experience within customer service or contact center environments will be valued.

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification

Benefits

38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
Salary: 22,249 € gross/year
Available shift: 09:00-20:00h (Rotatory)
Starting with a temporary contract that will evolve into a permanent contract for a long term based on business needs.
Holidays: 27 working days of holidays/year
Flexible remuneration in nursery school transport if interested after probation period
A multicultural and international working environment
Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
Be part of an exciting industry leading department with great opportunities to learn and grow your career
3 weeks of initial training and continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Seniority level