Spanish and English speaking Customer Service Representative for Booking

TP; Barcelona; Presencial; EUR 17.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

38.5h/week

Afternoon or split shift

Temporary Contract

Salary 18,399 €/year

27 holidays/year

Descripción de la vacante

TP is seeking a customer support advisor in Barcelona to understand and identify customer needs, listen actively, and mediate between international travellers and accommodation suppliers to maintain high service standards.

The role requires Spanish at C2 and English at C1, excellent communication, and strong PC skills (Office 365, CRM). A positive, solution-driven mindset and adaptability to shifting priorities are valued.

Formación

• Spanish: C2 level and English C1 requested.
• Excellent communication and inter-personal skills.
• PC skills: Office 365, CRM Database and other internal platforms.
• Problem-solving mindset and solution orientation.
• Positive and motivated mindset to handle tricky customer problems.
• Goal-oriented work approach.
• Open mind to changing priorities and processes.
• Affinity with accommodation platforms.
• Experience in customer service or contact centers valued.

Responsabilidades

• Understand and identify customer needs; listen, respond and mediate between travellers and accommodation suppliers to ensure high service levels.
• Clarify inquiries about service, payment and technical requirements; provide accurate information via email and phone.

Conocimientos

Spanish C2

English C1

Interpersonal skills

Communication

Herramientas

Office 365

CRM Database

Descripción del empleo

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities

As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities

As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

• Spanish: C2 level. Also required advanced (C1) English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems
• Goal-oriented work approach
• An open mind to changing priorities and business processes
• Affinity withAccommodationplatforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification

Benefits

Contract:

• 38,5h/week (Monday to Sunday).
• Available shift: afternoon (15:00-23:00h) or split shift (09:00-20:00h)
• Temporary Contract
• Salary 18.399 euro per year
• Holidays: 27 working days of holidays/year

Benefits

• Flexible remuneration in nursery school transport if interested after probation period
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 4 weeks of Initial trainingand continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.