Swedish Speaking Customer Service Representative for Booking

TP

Barcelona

On-site

EUR 20,024 - 24,473

Full time

14 days+

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Benefits offered by this job

27 working days of holiday

Fixed working hours

Temporary contract evolving into permanent

Job summary

A leading customer service provider in Barcelona is seeking a Swedish Speaking Customer Service Representative. The role includes understanding customer needs, clarifying inquiries, and providing information efficiently. Candidates must possess advanced language skills and a positive, motivated mindset. Salary is €22,249 gross/year with a contract of 38.5 hours per week and opportunities for permanent placement.

Qualifications

C2 level Swedish and advanced English required.
Excellent communication and interpersonal skills needed.
User-friendly PC skills are a must.

Responsibilities

Understand and identify customer needs as a support advisor.
Clarify inquiries about service and payment.
Provide accurate information and follow processes.

Skills

Swedish: C2 level

Advanced English

Excellent communication skills

User friendly PC skills

Problem-solving mentality

Goal-oriented work approach

Experience in customer service

Tools

Office 365

CRM Database

Job description

Swedish Speaking Customer Service Representative for Booking

Overview

TP provided pay range. This range is provided by TP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job responsibilities

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodations suppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

Swedish: C2 level and advanced English
Excellent communication and inter-personal skills both written and spoken
User friendly PC skills: Office 365, CRM Database, and other internal platforms.
A problem-solving and solution-driven mentality
A positive, motivated mindset that will help you deal with some tricky customer problems
Goal-oriented work approach
An open mind to changing priorities and business processes
Affinity with Accommodation platforms
Experience within customer service or contact center environments will be valued.

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
Emotional Intelligence: Understanding and managing one9s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Contract: 38,5h/week with fixed working hours and 2 days off per week.
Salary: 22.249 € gross/year
Available shift: 09:00-20:00h (Rotatory)
Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
Holidays: 27 working days per year

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Seniority level