Finnish Speaking Customer Service Representative for Booking

Teleperformance; Barcelona; Presencial; EUR 22.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible nursery transport

Multicultural environment

Well-connected office

Training & growth

Descripción de la vacante

Teleperformance Barcelona seeks an empathetic customer support advisor for Booking. You will listen, identify customer needs, and mediate between travellers and suppliers worldwide, ensuring high service levels.

You will handle inquiries about service, payment and technical requirements by email and phone, using Office 365 and CRM systems, thriving in a multicultural, international environment that values training and growth.

Formación

• Finnish level C2 and English proficiency required.
• Strong communication and interpersonal skills, written and spoken.
• Proficient in Office 365 and CRM tools, with strong PC skills.
• Problem-solving mindset and ability to adapt to changing priorities.

Responsabilidades

• Understand and identify customer needs as a Booking customer support advisor.
• Listen, respond, and mediate between travellers and suppliers worldwide to ensure high service levels.
• Clarify inquiries about service, payment and technical requirements and provide accurate information.
• Follow set processes and communicate via email and phone.

Conocimientos

Finnish (C2 level)

Advanced English

Excellent communication

Office 365

CRM Database

Problem-solving

Team player

Affinity with Accommodation platforms

Customer service experience

Herramientas

Office 365

CRM Database

Descripción del empleo

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodations suppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

• FinnishC2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity withAccommodationplatforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Contract

• 38,5h/week (Monday to Sunday).
• Salary : 22.249 € gross/year
• Available shift, split, between 9.00 and 18.00
• Temporary Contract.
• Holidays: 27 working days of holidays/year

Benefits

• Flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial trainingand continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.