Danish Customer Service Advisor

Newco communications; Barcelona; On-site; EUR 24,000 - 32,000; Full time

Job summary

Jobtailor is looking for a Danish-speaking Customer Service Consultant to connect with B2B clients by phone and email, offering service-oriented solutions. You will handle admin tasks, follow-ups and maintain organized processes to meet customer needs.

In this role you’ll foster a positive team atmosphere, motivate colleagues and ensure customers feel genuinely valued; you’ll need strong communication, problem-solving and multitasking skills to thrive in a dynamic setting in Barcelona.

Qualifications

• Native-level proficiency in Danish (spoken and written) and good command of English.
• A high school diploma or equivalent qualification is necessary.
• Previous customer service experience is a bonus but not a deal-breaker.
• Your communication skills should be on point for confidently interacting with customers.
• You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
• Juggling tasks and paying attention to detail is required in a fast-paced environment.
• Comfortable using computer systems and various software applications.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

• Connect with B2B customers via phone and email, providing service-oriented solutions.
• Keep things organized by handling admin tasks and following up on questions and requests.
• Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Skills

Customer Service

Administrative Tasks

Problem Solving

Education

High School Diploma Or Equivalent

Job description

Responsibilities

• Connect with B2B customers via phone and email, providing service-oriented solutions.
• Keep things organized by handling admin tasks and following up on questions and requests.
• Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Requirements

• Native-level proficiency in Danish (both spoken and written) and a good command of the English language.
• A high school diploma or equivalent qualification is necessary.
• Previous customer service experience is a bonus but not a deal-breaker.
• Your communication skills should be on point for confidently interacting with customers.
• You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
• Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
• Comfortable using computer systems and various software applications.
• Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.

Hard Skills

• Customer Service
• Administrative Tasks
• Problem Solving

Soft Skills

• Organizational Skills
• Motivation
• Interpersonal Skills

Certifications & Qualifications

• High School Diploma Or Equivalent