Customer Support - Spanish & English - Lisbon

Cbtalents; Granada; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Welcome bonus €1,000

Monthly performance bonus €120

Job summary

Cross Border Talents in Lisbon is seeking a friendly, professional customer service agent to support Spanish-speaking airline customers by phone. This on-site role is full-time (39 hours/week) with rotating shifts in a city known for architecture, culture, and lifestyle.

You'll handle high call volumes, stay calm under pressure, and deliver a great customer experience in Spanish (C1) and English (B2). A €1,000 welcome bonus and a monthly €120 performance bonus are offered.

Qualifications

• Fluent Spanish, C1 (spoken and written).
• English, B2 (spoken and written).
• Previous customer service experience required.
• Proven experience handling high-volume calls.
• Availability for rotating shifts.

Responsibilities

• Support airline customers by phone, with focus on customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented in stressful situations.
• Make good decisions in real time.

Skills

Customer service

High-volume calls

Empathy

Decision making

Job description

Your next career move starts in Lisbon.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Lisbon, Portugal (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• €1,000 welcome bonus
• Performance bonus: €120/month

What you'll do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What we're looking for

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision‑making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities