Customer Service – Spanish & English | Lisbon (Relocation Provided)

CB Talents SP; el Masnou; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

€1000 welcome bonus

€120 monthly performance bonus

€920 base salary, paid 14x per year

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a full-time Customer Service Advisor to support Spanish-speaking customers for a major airline. You will handle high-volume calls, maintain empathy, and make quick, effective decisions while ensuring a top-notch customer experience.

The role requires Spanish C1 and English B2, with on-site work in Lisbon and rotating shifts. The package includes a €1000 welcome bonus and a monthly performance bonus of €120, along with a base salary of €920 per

Qualifications

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision-making skills
• Availability for rotating shifts

Responsibilities

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

Job description

Your next career move starts in Lisbon.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Lisbon, Portugal (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts between 08.00 - 21.00
• Salary: €920 per month, paid over 14 times a year
• €1,000 welcome bonus
• Performance bonus: €120/month

What you'll do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What we're looking for

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision-making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities