Customer Service Representative – Spanish & English

CB Talents; Badalona; Vor Ort; EUR 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Monthly performance bonus

Zusammenfassung

CB Talents in Barcelona is hiring for a full-time customer service role to support airline customers by phone, delivering a great experience. You will handle high call volumes and stay calm, empathetic, and solution oriented when customers are stressed, making real-time decisions as needed.

Fluency in Spanish (C1) and English (B2) is required, with availability for rotating shifts. This position is on-site in Barcelona, offering a welcome bonus and ongoing performance bonuses.

Qualifikationen

• Experience in customer service is required.
• Ability to manage high call volumes with calm demeanor.
• Excellent communication and problem-solving skills.
• Fluent Spanish (C1) and English (B2).

Aufgaben

• Provide phone support to airline customers with a focus on excellent service.
• Handle high call volumes efficiently.
• Remain calm, empathetic, and solution-oriented in stressful situations.
• Make real-time decisions to resolve issues.

Kenntnisse

Customer service

High-volume calls

Communication skills

Empathy

Jobbeschreibung

Your next career move starts in Barcelona.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Barcelona, Spain (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• Salary: €19,623.34 gross/year
• €1,000 welcome bonus
• Performance bonus: €120/month

What you'll do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What we're looking for

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision-making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities