Customer Support - Spanish & English - Lisbon

Cbtalents; el Masnou; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a bilingual Customer Service Agent to support customers of a well-known Spanish airline.

You will handle high call volumes with calm, empathy, and solution-focused responses, ensuring a positive customer experience and timely issue resolution. Rotating shifts, full-time, 39 hours per week.

Qualifications

• Fluent Spanish, C1 (spoken and written).
• English, B2 (spoken and written).
• Previous customer service experience (required).
• Proven experience handling high-volume calls.
• Strong communication and problem-solving skills.

Responsibilities

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

Skills

Spanish C1

English B2

Customer service

High call volumes

Empathy

Job description

Your next career move starts in Lisbon.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Lisbon, Portugal (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• €1,000 welcome bonus
• Performance bonus: €120/month

What you'll do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What we're looking for

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision‑making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities