Customer Service Representative – Spanish & English

CB Talents; el Masnou; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Job summary

CB Talents in Barcelona is hiring for a customer service role to support passengers for a well-known Spanish airline. The role is on-site, full-time, with 39 hours weekly and rotating shifts.

Fluent Spanish (C1) and English (B2) are required, along with prior customer service experience and the ability to handle high-volume calls. A welcome bonus plus monthly performance bonus are offered.

Qualifications

• Fluent Spanish (C1) written and spoken.
• English (B2) written and spoken.
• Previous customer service experience required.
• Proven ability to handle high-volume calls.
• Resilience in sensitive situations.

Responsibilities

• Support airline customers by phone, focusing on a great customer experience.
• Handle high call volumes and maintain professionalism.
• Stay calm, empathetic, and solution-oriented during stressful interactions.
• Make good real-time decisions to resolve issues for customers.

Skills

Spanish (C1)

English (B2)

Customer service experience

Job description

Your next career move starts in Barcelona.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Barcelona, Spain (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• Salary: €19,623.34 gross/year
• €1,000 welcome bonus
• Performance bonus: €120/month

What you'll do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What we're looking for

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision-making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities