Customer Support - Spanish & English - Lisbon

Cbtalents; Barcelona; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

€1,000 welcome bonus

€120/month performance bonus

Job summary

Cross Border Talents in Lisbon is seeking a customer service specialist to support airline customers by phone, delivering a standout experience. You will handle high volumes of calls and stay calm, empathetic, and solution-oriented in stressful situations.

Fluent Spanish (C1) and English (B2) are required. You must be available for rotating shifts and enjoy working in a vibrant European city with a strong service culture. A welcome and performance bonus are offered.

Qualifications

• Fluent Spanish, C1 level (spoken and written).
• English, B2 level (spoken and written).
• Previous customer service experience required.
• Experience handling high-volume calls.
• Resilience in sensitive situations.
• Availability for rotating shifts.

Responsibilities

• Support airline customers by phone, with a focus on a great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations.
• Make good decisions in real time.

Skills

Spanish C1

English B2

Customer focus

Empathy

Communication

Job description

Your next career move starts in Lisbon.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Lisbon, Portugal (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• €1,000 welcome bonus
• Performance bonus: €120/month

What you'll do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What we're looking for

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision‑making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities