Customer Success Specialist (French-speaking)

Winning; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A consulting company seeks a Customer Success Specialist (French-speaking) based in Madrid to support a major international bank's supply chain finance platform. The role involves acting as the main contact for French-speaking suppliers, providing daily platform support, and coordinating with internal teams. Candidates should have at least 2 years in customer service, be fluent in French and English, and possess a strong service orientation. This is a hybrid role with a focus on supplier satisfaction.

Formación

• 2+ years’ experience in customer service roles, preferably in financial services or B2B.
• Experience dealing directly with external clients or suppliers.
• Strong command of office tools and web-based platforms.

Responsabilidades

• Act as the main contact for French-speaking suppliers.
• Provide day-to-day support on platform usage.
• Coordinate with internal teams to resolve issues.
• Support in roll-out of new programmes.
• Monitor KPIs related to supplier satisfaction.
• Maintain user guides and training materials.
• Assist with data checks and administrative tasks.
• Identify issues and suggest process improvements.

Conocimientos

Customer service

French

English

Spanish

Service orientation

Herramientas

Excel

Outlook

PowerPoint

Ticketing systems

Descripción del empleo

At Winning Consulting, we are looking for a Customer Success Specialist (French-speaking) to join our teams at a major international bank. You will be part of the technical support team for a global supply chain finance platform, ensuring an excellent experience for suppliers and working closely with commercial and operations teams. Madrid Hybrid.

Responsibilities

• Act as the main point of contact for French-speaking suppliers using the financing platform (onboarding, queries, follow-up).
• Provide day-to-day support on the use of the platform: navigation, functionalities, incidents and FAQs.
• Coordinate with internal technical and operations teams to resolve issues within agreed SLAs.
• Support commercial teams in the roll-out of new programmes and in the management of existing portfolios.
• Monitor activity and basic KPIs related to supplier usage and satisfaction.
• Maintain and update user guides, FAQs and training materials for suppliers.
• Assist with data checks, documentation and administrative tasks linked to programme management.
• Proactively identify recurring issues and suggest improvements to processes and customer journeys.

Required Skills

• 2+ years’ experience in customer service roles, ideally in financial services or B2B environments.
• Strong service orientation and experience dealing directly with external clients or suppliers.
  Nice to have experience in banking, payments, trade finance or supply chain finance.
• Good command of office tools (Excel, Outlook, PowerPoint) and web-based platforms; ticketing experience is a plus.
• Native French-Very good English-Spanish

About Winning Consulting

🌐 Winning Consulting supports clients with consulting, training, staffing and research, applying scientific thinking and proven methods to deliver measurable value in their digital and organizational transformations.