Customer Success (Remote from Spain)

Jobgether; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A fast-growing e-commerce company is looking for a Customer Success leader in Spain to enhance the customer experience continually. In this fully remote role, you will manage the customer journey from pre-sales to retention, ensuring high satisfaction and operational excellence through strategic leadership. Ideal candidates will have at least 5 years of experience in customer success, preferably in e-commerce, and possess strong problem-solving and communication skills. Join a collaborative culture focused on innovation and exceptional service.

Servicios

Fully remote work environment

High-impact leadership opportunity

Collaborative culture

Exposure to international clients

Formación

• Minimum of 5 years of experience in customer success or client operations.
• At least 2 years in a leadership capacity.
• Strong written and verbal communication skills.

Responsabilidades

• Own and improve the end-to-end customer experience.
• Establish, track, and optimise KPIs to drive satisfaction.
• Build and mentor a high-performing customer success team.

Conocimientos

Customer success management

E-commerce operations

Problem-solving

Analytical skills

Communication

Herramientas

Shopify

QuickBooks

Descripción del empleo

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success in Spain. This role is a strategic and hands‑on opportunity to lead and scale a global customer experience function within a fast‑growing e‑commerce environment. You will own the full customer journey, from pre‑sales support through onboarding, aftersales, and long‑term retention. Acting as a key connector between sales, operations, logistics, and service partners, you will ensure customers receive a seamless, high‑quality experience at every touchpoint. The position combines leadership, operational excellence, and problem‑solving in a fully remote, globally distributed setting. Your impact will be directly reflected in customer satisfaction, loyalty, and business growth. This is an ideal role for someone who thrives in dynamic environments and enjoys building scalable processes.

Accountabilities

• Own and continuously improve the end‑to‑end customer experience, defining scalable customer success strategies aligned with business growth objectives.
• Establish, track, and optimise KPIs, workflows, and team goals to drive customer satisfaction and operational excellence.
• Build, manage, and mentor a high‑performing customer success function covering support, aftersales, and service coordination.
• Enable consultative sales and client communications across email, SMS, and social platforms, supporting both direct and third‑party sales channels.
• Oversee accurate quote and invoice creation, client onboarding, equipment setup, and coordination with technical service partners.
• Lead customer communications related to shipping, damages, returns, and claims, ensuring fast, clear, and effective resolutions.
• Identify recurring operational pain points and collaborate cross‑functionally to implement automation and process improvements.

Requirements

• Minimum of 5 years of experience in customer success, client operations, or a similar client‑facing role, with at least 2 years in a leadership capacity.
• Strong background in e‑commerce operations, with hands‑on experience using platforms such as Shopify and QuickBooks preferred.
• Excellent written and verbal communication skills, with the ability to manage complex customer interactions professionally.
• Strong analytical, organisational, and problem‑solving skills, with high attention to detail.
• Ability to manage multiple workflows, priorities, and stakeholders in a remote, fast‑paced environment.
• Familiarity with professional coffee equipment or the specialty coffee industry is a strong advantage.

Benefits

• Fully remote, flexible work environment with a globally distributed team.
• Opportunity to lead a high‑impact function within a rapidly growing brand.
• Collaborative and passionate culture focused on innovation and customer excellence.
• Exposure to international customers and cross‑functional business operations.

This role is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Resumes will be evaluated based on qualifications and merit without regard to age, gender, disability, veteran status, or any other protected characteristic.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.