SaaS Onboarding Specialist

Pluxee Panamá; Madrid; On-site; EUR 40,000 - 70,000; Full time

Job summary

Pluxee Panamá is seeking an Onboarding Specialist to guide new clients through onboarding, deliver comprehensive training, and support the seamless implementation of Cobee by Pluxee solutions. You will tailor configurations, address challenges, and foster strong client relationships during the critical first weeks of use.

The role requires strong communication in English and Spanish, with 2–4 years in onboarding/implementation in SaaS or HR tech.

Qualifications

• Experience onboarding and implementation in B2B SaaS or HR tech is desirable.
• Strong communication and training delivery skills in multiple languages (EN/ES).
• Ability to manage multiple client projects and deadlines.

Responsibilities

• Guide clients through the onboarding process and ensure smooth implementation.
• Deliver clear, actionable training on product features and benefits.
• Assist with setup, configuration, and tailoring the product to client needs.
• Maintain ongoing, proactive communication during the first weeks.]
• Gather client feedback for product and customer success teams.

Skills

Onboarding

Project management

Client relationship

Bilingual EN/ES

Education

Bachelor's degree in Business Administration/Marketing

Job description

Pluxee Panamá is seeking an Onboarding Specialist to guide new clients through onboarding, deliver comprehensive training, and support the seamless implementation of Cobee by Pluxee solutions. You will tailor configurations, address challenges, and foster strong client relationships during the critical first weeks of use.

The role requires strong communication in English and Spanish, with 2–4 years in onboarding/implementation in SaaS or HR tech.