Onboarding Specialist - SaaS Customer Success & Growth

Pluxee; Madrid; On-site; EUR 42,000 - 55,000; Full time

Job summary

Pluxee is seeking an Onboarding Specialist to guide clients through the Cobee by Pluxee onboarding journey. You will become the first point of contact, ensuring a smooth implementation and deep product understanding to set up customers for success from day one.

You will train clients, tailor configurations, and collaborate with internal teams to resolve issues. Excellent Spanish and English communication, plus strong PM and analytical skills, are essential in this role.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related.
• 2-4 years of onboarding, implementation, or customer success projects in B2B SaaS or HR tech is a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• Strong project management and organizational skills with the ability to prioritize and meet deadlines.
• Excellent communication skills in both Spanish and English.
• Ability to explain complex concepts clearly and engagingly.
• Ability to lead client meetings and build trusted stakeholder relationships.
• Strong customer-focused mindset with a passion for delivering an outstanding client experience.
• Proactive and autonomous approach with ability to identify risks and drive solutions.
• Strong analytical and problem-solving skills with comfort working with data.

Responsibilities

• Develop in-depth knowledge of Cobee by Pluxee’s products and services to guide customers through onboarding.
• Provide clear and comprehensive training to customers on features, functionalities, and benefits.
• Assist customers in setup and implementation of Cobee by Pluxee’s solutions.
• Tailor the product to clients’ needs and configurations.
• Identify and resolve onboarding issues with internal teams to ensure smooth experience.
• Maintain transparent communication about progress, milestones, and updates.
• Gather feedback during/after onboarding and relay insights to product and CS teams.
• Create and update onboarding documentation (guides, FAQs, best practices).
• Cultivate relationships with customers, becoming a trusted advisor and promoter of advocacy.
• Stay informed about industry trends and competitor offerings to enhance onboarding processes.

Skills

Communication

Project management

Analytical thinking

Customer-focused

Proactive/autonomous

Education

Bachelor’s degree

Job description

Pluxee is seeking an Onboarding Specialist to guide clients through the Cobee by Pluxee onboarding journey. You will become the first point of contact, ensuring a smooth implementation and deep product understanding to set up customers for success from day one.

You will train clients, tailor configurations, and collaborate with internal teams to resolve issues. Excellent Spanish and English communication, plus strong PM and analytical skills, are essential in this role.