Onboarding Experience Architect for B2B SaaS

PLUXEE ESPAÑA SAU; Madrid; On-site; EUR 30,000 - 42,000; Full time

Job summary

Pluxee España SAU is seeking an Onboarding Specialist to guide customers through the onboarding process, deliver training, and ensure a smooth implementation of Cobee by Pluxee solutions. You will tailor configurations, resolve onboarding challenges, and maintain proactive communication with clients during their initial weeks.

The role requires 2-4 years in onboarding/implementation or customer success in B2B SaaS or HR tech, with strong project management and bilingual Spanish/English

Qualifications

• 2-4 years of onboarding/implementation/customer success experience in B2B SaaS or HR tech.
• Ability to manage multiple clients and projects simultaneously.
• Excellent communication in Spanish and English; strong stakeholder relations.
• Strong project management and organizational skills; data-driven.

Responsibilities

• Guide customers through the onboarding process and provide training on Cobee by Pluxee products.
• Assist with setup and implementation, addressing challenges during onboarding.
• Tailor the product to client needs and configurations; identify and resolve issues.
• Maintain clear communication on progress, milestones and updates with customers.
• Create and update onboarding docs, guides, FAQs, and best practices.
• Gather customer feedback and relay insights to product and customer success teams.

Skills

Onboarding

Implementation

Customer success

Project management

Bilingual Spanish/English

Analytical thinking

Problem solving

Education

Bachelor's degree in Business Administration, Marketing

Job description

Pluxee España SAU is seeking an Onboarding Specialist to guide customers through the onboarding process, deliver training, and ensure a smooth implementation of Cobee by Pluxee solutions. You will tailor configurations, resolve onboarding challenges, and maintain proactive communication with clients during their initial weeks.

The role requires 2-4 years in onboarding/implementation or customer success in B2B SaaS or HR tech, with strong project management and bilingual Spanish/English