Customer Success

Pluxee Panamá; Madrid; On-site; EUR 45,000 - 60,000; Full time

Job summary

Pluxee Panamá is seeking a client-success oriented professional to manage relationships with HR decision-makers and administrators in a SaaS benefits platform. You will monitor satisfaction, drive engagement, and help align benefits with employee motivation and retention goals.

The role emphasizes consultative selling, upselling opportunities, and cross-functional coordination across onboarding, support, and product teams. Fluent English and Spanish are required, with Salesforce expertise a plus.

Qualifications

• Bachelor's degree in Business, HR, or Marketing.
• 1-3 years in client success, digital account management, or post-sales roles.
• Experience in a SaaS or benefits environment is highly preferred.
• English and Spanish essential; additional languages are a plus.

Responsibilities

• Relationship Management & Success Monitoring: act as main point of contact for HR decision-makers and administrators; measure satisfaction and reinforce value.
• Engagement Optimization & Support: analyze platform usage, suggest actions, support re-launches and feature rollouts.
• Upselling & Expansion: identify opportunities for product expansion and present solutions consultatively; track opportunities in Salesforce.
• Internal Coordination & Reporting: coordinate with onboarding, support and product teams; maintain CRM records and share insights.

Skills

Consultative sales

Negotiation

CRM: Salesforce

Communication

Organizational skills

Microsoft 365

Full-cycle sales

Multi-language (EN/ES)

Education

Bachelor's degree in Business, HR, or Marketing

Tools

Salesforce CRM

Microsoft 365

Job description

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description

Responsibilities

• 1. Relationship Management & Success Monitoring Conduct regular digital check-ins to measure satisfaction, uncover friction points, and reinforce value. Act as the main point of contact for HR decision-makers and administrators. Build rapport through consistent, helpful, and responsive communication.
• 2. Engagement Optimization & Support Analyze platform usage and engagement trends to suggest actions or improvements. Support benefit re-launches, communication efforts, or platform feature rollouts. Help clients align benefits with employee motivation and retention goals.
• 3. Upselling & Expansion Identify opportunities for product expansion (e.g., mobility, recognition, culture). Present new solutions in a consultative manner, based on client evolution and feedback. Track and progress upsell opportunities in Salesforce.
• 4. Internal Coordination & Reporting Work closely with onboarding, support, and product teams to resolve client issues. Maintain accurate CRM records for touchpoints, health indicators, and upsell stages. Share client insights to inform retention strategy and product development.

YOU ARE A MATCH IF.. .

Education

Bachelor's degree in Business, HR, or Marketing.

Work Experience

1-3 years in client success, digital account management, or post-sales roles.

Experience in a SaaS or benefits environment is highly preferred.

Skills & Certifications

• Strong consultative sales, negotiation, and communication skills.
• Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.
• Good organizational skills and ability to manage multiple commercial activities simultaneously.
• Strong virtual and in-person communication capabilities.
• Proficiency in Microsoft 365 tools.
• Knowledge of full-cycle sales methodologies is considered an advantage.

Languages

• English and Spanish is a must.
• Additional languages such as French, Catalan or other relevant languages are an advantage.

Competencies

• Digital Client Relationship Management
• SaaS Platform Usage Monitoring
• Consultative Upselling
• Salesforce CRM Discipline
• Employee Engagement Insight

Why join Pluxee?

• Join an inclusive team Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
• Turn inspiration into possibility Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
• Make a positive impact Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
• Grow with us Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.