Enterprise Customer Success Lead — Large Accounts

Pluxee Panamá; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Pluxee is seeking a Customer Success professional to manage large enterprise accounts, ensuring long-term client satisfaction and platform adoption. You will drive renewals, expansion planning, and coordinate with Tender Specialists to optimize outcomes.

The role emphasizes upselling, regular client reviews, and collaboration with sales teams to address client needs. Fluent Spanish and English required, with 4–8 years of experience in client relations.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4-8 years of experience in client relationship management (large company) or a related field.
• Spanish and English fluent.

Responsibilities

• Manage and nurture relationships with existing clients through Teams, phone calls, or on-site meetings as required by commercial needs.
• Identify opportunities to upsell and cross-sell products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs.
• Provide clients with updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.

Skills

Result-driven

Pressure handling

Persuasive communication

Active listening

Resilience

Negotiation

Planning and organization

Customer-centric mindset

Proactivity

Adaptability

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Job description

Pluxee is seeking a Customer Success professional to manage large enterprise accounts, ensuring long-term client satisfaction and platform adoption. You will drive renewals, expansion planning, and coordinate with Tender Specialists to optimize outcomes.

The role emphasizes upselling, regular client reviews, and collaboration with sales teams to address client needs. Fluent Spanish and English required, with 4–8 years of experience in client relations.