Client Renewal & Growth Specialist

SOS International; Madrid; On-site; EUR 30,000 - 50,000; Full time

Job summary

SOS International is seeking an Account Manager in Madrid to manage the renewal of small to medium-sized client accounts. This role requires ensuring timely renewals, achieving sales KPIs, and effectively managing a predefined list of accounts.

The ideal candidate will possess strong analytical and communication skills, be able to work in a multicultural environment, and communicate in English, Spanish, and French.

A Bachelor's Degree is preferred, along with experience in customer service and CRM tools.

Qualifications

• General understanding of sales renewal processes and managing workflows.
• Excellent analytical skills to drive utilization and assess risks.
• Strong attention to detail and ability to take ownership of processes.

Responsibilities

• Manage onboarding and operational implementation for clients.
• Ensure 100% renewal of designated accounts.
• Prepare renewal quotes and deliver them to clients.

Skills

Analytical skills

Communication skills

Customer focus

Interpersonal skills

Proficiency in Microsoft Tools

Education

Bachelor’s Degree

Tools

Salesforce

Service Cloud

Job description

SOS International is seeking an Account Manager in Madrid to manage the renewal of small to medium-sized client accounts. This role requires ensuring timely renewals, achieving sales KPIs, and effectively managing a predefined list of accounts.

The ideal candidate will possess strong analytical and communication skills, be able to work in a multicultural environment, and communicate in English, Spanish, and French.

A Bachelor's Degree is preferred, along with experience in customer service and CRM tools.