Customer Success (Large Accounts)

Pluxee Panamá; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Pluxee is seeking a Customer Success professional to manage large enterprise accounts, ensuring long-term client satisfaction and platform adoption. You will drive renewals, expansion planning, and coordinate with Tender Specialists to optimize outcomes.

The role emphasizes upselling, regular client reviews, and collaboration with sales teams to address client needs. Fluent Spanish and English required, with 4–8 years of experience in client relations.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4-8 years of experience in client relationship management (large company) or a related field.
• Spanish and English fluent.

Responsibilities

• Manage and nurture relationships with existing clients through Teams, phone calls, or on-site meetings as required by commercial needs.
• Identify opportunities to upsell and cross-sell products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs.
• Provide clients with updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.

Skills

Result-driven

Pressure handling

Persuasive communication

Active listening

Resilience

Negotiation

Planning and organization

Customer-centric mindset

Proactivity

Adaptability

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Job description

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description

Customer Success - Large Accounts manages strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. This role supports clients in maximizing the engagement impact of their benefit programs and leads renewals, expansion planning, and re-bids in coordination with the Tender Specialist.

What you'll be doing: (Main duties and activities which define the job, reponsibilities and its interactions)

• Manage and nurture relationships with existing clients through Teams, phone calls, or on‑site meeting as required by commercial needs.


• Identify opportunities to upsell and cross‑sell products and services.


• Conduct regular client reviews and satisfaction assessments.


• Collaborate with sales and account management teams to address client needs.


• Provide clients with updates on new products and services.


• Prepare and present reports on client relationship metrics and performance.

You're a match

Education Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.

Work Experience Requirements

• 4-8 years of experience in client relationship management (large company) or a related field.

Languages

• Spanish and English fluent

Competencies

• Result-driven


• Ability to work under pressure


• Persuasive communication


• Active listening


• Resilience and tolerance for rejection


• Negotiation


• Planning and organization


• Customer‑centric mindset


• Proactivity


• Adaptability

Your team

CS Large Team

Your Location

Madrid (SP)

Happy at work

A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

A great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!

An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.