Strategic Customer Success - Mid Accounts (Remote)

Pluxee Belgium SA; Madrid; Hybrid; EUR 42,000 - 68,000; Full time

Job summary

Pluxee Belgium SA is seeking a Customer Success - Mid Accounts professional to manage a portfolio of mid-sized clients remotely, strengthening relationships and driving value through renewals and upsell opportunities. The role acts as a strategic advisor, supporting usage and ensuring alignment with employee engagement objectives.

You will collaborate with onboarding, support, product, and merchant teams, using Salesforce to track activity and forecast growth.

Qualifications

• Bachelor's degree in Business, Marketing, HR, or Organizational Psychology.
• 3+ years in strategic account management, customer success, or B2B post-sales roles.
• Experience with SaaS platforms or HR/employee engagement solutions.
• Strong consultative sales, negotiation, and communication skills.
• Experience using CRM tools; Salesforce knowledge is preferred.
• Good organizational skills; able to manage multiple commercial activities.
• Fluent in Spanish and English; Catalan or French is a plus.
• Hybrid working patterns; some travel may be required.

Responsibilities

• Relationship Management & Retention Planning: conduct quarterly reviews with HR and stakeholders; monitor usage and feedback; maintain client satisfaction.
• Growth Opportunity Identification & Upselling: assess expansion readiness; present upsell opportunities aligned with client needs.
• CRM & Reporting: use Salesforce to track touchpoints, renewals, and upsell pipelines; assist with forecasting.
• Cross-Functional Coordination: coordinate with onboarding, support, product and merchant teams; assist pricing updates and renewals.

Skills

Consultative selling

Negotiation

Communication

CRM tools

Sales forecasting

Education

Bachelor's degree

Tools

Salesforce

Job description

Pluxee Belgium SA is seeking a Customer Success - Mid Accounts professional to manage a portfolio of mid-sized clients remotely, strengthening relationships and driving value through renewals and upsell opportunities. The role acts as a strategic advisor, supporting usage and ensuring alignment with employee engagement objectives.

You will collaborate with onboarding, support, product, and merchant teams, using Salesforce to track activity and forecast growth.