Strategic Account Director, Spain | Growth & Renewals

Insider One; Madrid; Sur place; EUR 48 000 - 68 000; Plein temps

Avantages offerts par ce poste

ESOP program

Internal training and development

Diversity & inclusion initiatives

Access to learning platforms (Spotify,

Résumé du poste

Insider One is seeking a seasoned Customer Success/Account Manager to own a portfolio of strategic accounts in Madrid. You will drive retention, growth, and renewals while coordinating with the Customer Success team to maximize contract value.

You’ll identify upsell opportunities and negotiate at the enterprise level, working with global clients across industries. The role requires 6+ years in SaaS, excellent bilingual communication (English & Spanish), and a proactive, strategic mindset to

Qualifications

• 6+ years of experience in Customer Success Management, Account Management, or Sales
• Excellent written and verbal communication; global client base
• Fluency in English and Spanish
• Self-motivated with strategic thinking and time management

Responsabilités

• Own a portfolio of existing accounts, drive retention and growth
• Identify upsell and cross-sell opportunities within existing accounts
• Lead renewals in collaboration with Customer Success team
• Forecast monthly and quarterly performance
• Negotiate contracts at C- and enterprise-level
• Participate in onboarding and business review meetings
• Analyze stakeholder needs and align with Insider Product roadmap

Connaissances

Client relationship management

Account growth

Negotiation

Forecasting

Stakeholder management

Communication (English & Spanish)

Formation

University degree in Business/Marketing/Engineering

Outils

CRM software

Description du poste

Insider One is seeking a seasoned Customer Success/Account Manager to own a portfolio of strategic accounts in Madrid. You will drive retention, growth, and renewals while coordinating with the Customer Success team to maximize contract value.

You’ll identify upsell opportunities and negotiate at the enterprise level, working with global clients across industries. The role requires 6+ years in SaaS, excellent bilingual communication (English & Spanish), and a proactive, strategic mindset to