Customer Service Representative - Barcelona, Spain

Nordicrecruiters; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading outsourcing/BPO team in Barcelona is seeking a dedicated Customer Service Representative fluent in Icelandic. In this full-time role, you will assist international travellers and accommodation partners, handling enquiries via phone and email. Candidates should have excellent communication skills and a problem-solving attitude. The role offers opportunities for career growth and additional perks, ensuring a supportive culture. Barcelona provides a vibrant lifestyle with affordable living costs and social opportunities, making it an ideal location for work-life balance.

Servicios

Private health insurance (with permanent contract)

Flexible remuneration

Transport or nursery school support

Coffee and fresh fruit provided

Onboarding training and continuous coaching

Formación

• Fluency in Icelandic (C2) required.
• Experience in customer service or contact center settings is a plus.
• Willingness to work onsite in Barcelona.

Responsabilidades

• Assist travellers and accommodation partners via phone and email.
• Clarify service, payment, and technical questions.
• Ensure excellent support and clear communication.

Conocimientos

Fluent Icelandic

Strong command of English

Interpersonal and communication skills

Proficiency in Office 365

Problem-solving attitude

Flexibility and adaptability

Herramientas

CRM platforms

Internal systems

Descripción del empleo

About the Role

We are seeking a dedicated Customer Service Representative fluent in Icelandic to join a leading outsourcing / BPO team in Barcelona. In this full-time role (38.5h/week), you will assist international travellers and accommodation partners handling enquiries via phone and email, clarifying service, payment and technical questions, and ensuring excellent support throughout the process. You'll serve as a mediator between clients and accommodation providers, always striving to deliver a high level of service and clear communication, while following established procedures.

What You Need

• Native or fluent Icelandic (C2), and strong command of English
• Excellent interpersonal and communication skills both written and spoken
• Proficiency in PC tools (Office 365, CRM platforms, internal systems)
• A problem-solving attitude and a solution-driven mindset
• Flexibility and adaptability to changing priorities and processes
• Previous experience in customer service or contact‑centre settings is a plus
• Willingness to work onsite in Barcelona (with possible commute from within 100km)

Whats On Offer

• Opportunity to work in a multicultural, international environment supporting clients around the world
• Modern office spaces well connected via public transport, near major shopping/urban areas
• Onboarding training (initial 3week training followed by continuous coaching)
• If you move to a permanent contract: private health insurance offered
• Additional perks such as flexible remuneration, transport or nursery school support, and everyday benefits (coffee, fresh fruit, etc.)
• A supportive culture with room for career growth and learning

Why Barcelona?

Barcelona isn't just a job location its a city that offers an exceptional quality of life outside work. Its known for a vibrant expat community, rich cultural life, and a warm Mediterranean climate.

Everyday living in Barcelona is often more affordable than in many major European capitals: groceries tend to remain reasonable, and public transport is efficient and budget friendly.

Beyond that, you'll have easy access to beaches, historic architecture, arts and entertainment, and lots of social opportunities making it a city where work and life can balance beautifully.

If you're ready to take on a customer focused role and enjoy the balance of international work with Mediterranean lifestyle, this Customer Service Representative position in Barcelona could be the ideal next step.