Aftersales Technician

Hayward Ibérica SLU; Barcelona; On-site; EUR 32,000 - 36,000; Full time

Job summary

Hayward Ibérica SLU is seeking an After Sales Technician in El Prat de Llobregat (Barcelona) to support French-speaking customers. You will manage warranty claims, provide technical guidance, and handle product-related issues while maintaining strong customer relationships.

You will coordinate repairs, monitor KPIs, and collaborate with Logistics and other departments to ensure timely resolutions. Fluency in French, English, and Spanish is essential, along with a service-oriented mindset and

Qualifications

• VET in Electronics, Electrical Systems, Mechatronics or related technical field.
• Experience in after-sales, technical support, or repair roles is preferred.
• Strong customer orientation and excellent service delivery.

Responsibilities

• Manage warranty claims and after-sales service requests from customers.
• Provide technical support and guidance regarding Hayward products and solutions.
• Assist customers in resolving product-related issues and complaints in a professional and timely manner.
• Maintain regular contact with customers to gather feedback on product quality and service performance.
• Build strong and lasting relationships with customers to ensure a positive customer experience.
• Coordinate repair and replacement processes, including stock availability planning and follow-up until completion.
• Work closely with Logistics and other internal departments to ensure efficient resolution of customer cases.
• Monitor and report key after-sales KPIs and service metrics.
• Identify recurring technical issues and communicate insights to internal stakeholders.
• Maintain up-to-date knowledge of Hayward products and industry developments.
• Contribute to continuous improvement initiatives within the Customer Care function.

Skills

Fluent French

Fluent English

Fluent Spanish

Customer service

Communication

Problem solving

Teamwork

Analytical thinking

Education

VET in Electronics / Electrical Systems / Mechatronics

Tools

Microsoft Office

ERP systems

Microsoft Dynamics 365

Job description

Hayward is a leading global designer, manufacturer, and marketer of pool equipment and automation systems for the rapidly growing Outdoor Living market. We have a recognized brand, a large installed base of pool equipment, strong customer relationships, and a history of innovation with a focus on energy efficiency and sustainability.After Sales TechnicianJoin Hayward, a Global Leader in Pool TechnologyAt Hayward Industries, we are passionate about enhancing the pool ownership experience through innovation, quality, and customer satisfaction. For more than 50 years, we have been designing and manufacturing cutting-edge residential swimming pool equipment, serving customers in over 60 countries worldwide.To strengthen our European Customer Care team, we are looking for an After Sales Technician to support our French-speaking customers from our offices in El Prat de Llobregat (Barcelona).The RoleAs an After Sales Technician, you will play a key role in delivering an exceptional customer experience by managing warranty claims, technical support requests, product repairs, and customer inquiries. You will act as a trusted advisor to our customers, helping resolve issues efficiently while identifying opportunities to strengthen customer relationships and promote Hayward's solutions.This position has a direct impact on customer satisfaction, retention, and the continued success of our European business.Reporting to: Customer Care Leader EuropeLocation: El Prat de Llobregat (Barcelona), SpainKey ResponsibilitiesManage warranty claims and after-sales service requests from customers.Provide technical support and guidance regarding Hayward products and solutions.Assist customers in resolving product-related issues and complaints in a professional and timely manner.Maintain regular contact with customers to gather feedback on product quality and service performance.Build strong and lasting relationships with customers to ensure a positive customer experience.Ensure all customer interactions are aligned with Hayward's customer service standards.Coordinate repair and replacement processes, including stock availability planning and follow-up until completion.Work closely with Logistics and other internal departments to ensure efficient resolution of customer cases.Monitor and report key after-sales KPIs and service metrics.Identify recurring technical issues and communicate relevant insights to internal stakeholders.Maintain up-to-date knowledge of Hayward products, technologies, and industry developments.Contribute to continuous improvement initiatives within the Customer Care function.What We're Looking ForRequired QualificationsVocational Education and Training (VET) in Electronics, Electrical Systems, Mechatronics, or a related technical field.Minimum 1 year of experience in a similar after-sales, technical support, customer service, or repair-related role.Strong customer orientation and commitment to delivering excellent service.Excellent communication skills, both written and verbal.Strong problem-solving capabilities and a proactive mindset.Analytical approach with great attention to detail.Positive attitude and ability to work effectively within a team environment.Language SkillsFluent French.Fluent English.Fluent Spanish.Technical SkillsGood knowledge of Microsoft Office applications.Experience working with ERP systems.Experience with Microsoft Dynamics 365 is considered an advantage.Why Join Hayward?Work for a global market leader with a strong international presence.Be part of a collaborative and multicultural European team.Opportunity to develop technical expertise in an innovative industry.Contribute directly to customer satisfaction and business success.Professional growth opportunities within a dynamic and expanding organization.Ready to make a difference?If you are a customer-focused technical professional who enjoys solving problems and building strong relationships, we'd love to hear from you.Apply now and become part of the Hayward team.Pay Range:33.000€