Customer Representative (Dutch-speaking) – Malaga (retail)

Boeva Tech; Málaga; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Performance bonus up to 1,800 EUR

Job summary

Boeva Tech in Malaga is seeking a Customer Representative fluent in Dutch to join our on-site support team. You will handle inquiries across phone, email, and chat, assisting shoppers with orders, payments, products, and promotions while maintaining service standards.

The role requires native or bilingual Dutch with good English, a proactive problem-solving attitude, and a standard daytime schedule (9:00 AM – 6:00 PM) with two Saturday shifts per month. On-site in Benalmádena (Malaga), Spain.

Qualifications

• Dutch native-level or bilingual proficiency with strong English.
• Customer-focused communication and active listening skills.
• Ability to follow up on requests until complete resolution.

Responsibilities

• Handle customer inquiries via phone, email, chat, and other channels.
• Assist shoppers with questions about online orders, payments, products, and promotions.
• Record interactions in internal ticketing systems and route escalations when needed.
• Provide timely responses within service quality standards.
• Stay updated on products, services, processes and policies.
• Escalate complex issues to relevant teams and guide customers through complaints.

Skills

Dutch language

English language

Customer service

Tools

Windows

Microsoft Office

Job description

Customer Representative (Dutch-speaking) – Malaga

Position Overview

• Project Type: Customer Support & E-Commerce Operations (Retail Sector)

• Location: On-Site, Benalmádena (Malaga), Spain

• Work Model: On-Site, start 4/11

• Language Requirements: Fluency or bilingual proficiency in Dutch, accompanied by a good working command of English.

Compensation & Conditions

• Base Salary: 19,200 EUR gross per year

• Performance Bonus: Up to 1,800 EUR in performance bonuses

• Work Schedule: 9:00 AM – 6:00 PM, Monday to Friday, plus 2 Saturdays per month

Main Responsibilities

• Handle customer inquiries via telephone, email, chat, and other communication channels.

• Support shoppers with questions regarding online orders, payments, products, and promotions.

• Handle calls and escalations transferred from physical retail locations and accurately record customer interactions in internal ticketing systems.

• Provide timely and effective responses and solutions within established service quality standards.

• Stay up to date with the company's products, services, processes, and policies.

• Escalate complex or unresolved issues to the relevant internal teams and guide customers through complaints processes.

Requirements & Qualifications

• Languages: Native-level or bilingual proficiency in Dutch, with a solid command of English.

• Core Competencies: Strong communication skills, active listening, and a natural customer-first orientation.

• Professional Attributes: Patience, empathy, and a strong problem-solving mindset with the ability to follow up on requests until complete resolution.

• Technical Skills: Comfortable navigating digital customer support tools, Windows, Microsoft Office environments, and internet configurations.

• Availability: Willingness to work on-site in Benalmádena on a standard daytime schedule (Monday to Friday plus two Saturdays per month).

• Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

• Submission
• Ownership Validation (could take up to 48hrs)
• Profile fit validation (made by CNX recruiters & project leader)
• HR Interview & Tests
• Sueprvisor interview
• Client interview (some projects require this)
• Job offer
• Hired