Customer Representative – Malaga

Boeva Tech; Málaga; On-site; EUR 17,000 - 21,000; Full time

Job summary

Boeva Tech is seeking a Dutch-speaking Customer Representative to join our on-site team in Benalmádena, Málaga. You will handle multi-channel inquiries, support online orders, and resolve issues with a customer-first approach.

Fluent Dutch and good English are required. You will use ticketing tools and Microsoft Office in a Windows environment, with a daytime schedule (Mon–Fri plus two Saturdays per month). This is an on-site role in Spain.

Qualifications

• Dutch language proficiency at native or bilingual level; English proficiency required.
• Strong communication skills and active listening, with a customer-first approach.
• Patience, empathy, and problem-solving mindset with follow-up until resolution.
• Experience navigating digital customer support tools and standard office software.

Responsibilities

• Handle inquiries via telephone, email, chat, and other channels.
• Assist shoppers with questions about online orders, payments, products, and promotions.
• Manage calls and escalations from physical retail locations and record interactions in ticketing systems.
• Provide timely, high-quality responses within service standards.
• Stay updated on products, services, processes and policies.
• Escalate complex issues to relevant teams and guide customers through complaint processes.

Skills

Dutch proficiency

English proficiency

Strong communication

Active listening

Tools

Ticketing systems

Windows

Microsoft Office

Job description

Customer Representative (Dutch-speaking) – Malaga

Position Overview

• Project Type: Customer Support & E-Commerce Operations (Retail Sector)

• Location: On-Site, Benalmádena (Malaga), Spain

• Work Model: On-Site, start 4/11

• Language Requirements: Fluency or bilingual proficiency in Dutch, accompanied by a good working command of English.

Compensation & Conditions

• Base Salary: 19,200 EUR gross per year

• Performance Bonus: Up to 1,800 EUR in performance bonuses

• Work Schedule: 9:00 AM – 6:00 PM, Monday to Friday, plus 2 Saturdays per month

Main Responsibilities

• Handle customer inquiries via telephone, email, chat, and other communication channels.

• Support shoppers with questions regarding online orders, payments, products, and promotions.

• Handle calls and escalations transferred from physical retail locations and accurately record customer interactions in internal ticketing systems.

• Provide timely and effective responses and solutions within established service quality standards.

• Stay up to date with the company's products, services, processes, and policies.

• Escalate complex or unresolved issues to the relevant internal teams and guide customers through complaints processes.

Requirements & Qualifications

• Languages: Native-level or bilingual proficiency in Dutch, with a solid command of English.

• Core Competencies: Strong communication skills, active listening, and a natural customer-first orientation.

• Professional Attributes: Patience, empathy, and a strong problem-solving mindset with the ability to follow up on requests until complete resolution.

• Technical Skills: Comfortable navigating digital customer support tools, Windows, Microsoft Office environments, and internet configurations.

• Availability: Willingness to work on-site in Benalmádena on a standard daytime schedule (Monday to Friday plus two Saturdays per month).

• Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

- Submission

- Ownership Validation (could take up to 48hrs)

- Profile fit validation (made by CNX recruiters & project leader)

- HR Interview & Tests

- Sueprvisor interview

- Client interview (some projects require this)

- Job offer

- Hired