Customer Service Advisor with Dutch

Pkrecruiting; Málaga; Presencial; EUR 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation payment

Descripción de la vacante

CloserHire is recruiting a Dutch-speaking Customer Service Advisor for an e-commerce project based in Benalmádena, Málaga. You will handle calls, Live Chat, and email inquiries, assisting customers with orders, products, and promotions in a professional, friendly manner.

You'll work in a fast-paced, international environment with rotating shifts; relocation support of 500 EUR is provided after one month. The position offers a full-time Spanish contract with paid training and vacation, and

Formación

• Fluent Dutch and good English (both written and spoken).
• Experience with computer systems and CRM tools.
• Customer-friendly, patient, and able to manage difficult situations calmly.

Responsabilidades

• Handle incoming and outgoing calls, Live Chat, and email inquiries.
• Support customers with questions about orders, products, and promotions.
• Process calls redirected from stores and log them accurately in the ticketing system.
• Follow procedures and project guidelines to ensure consistent service.
• Collaborate with colleagues, communicating across channels to deliver quality support.
• Meet performance targets while maintaining high service quality.
• Potential to handle customer inquiries via social media channels in the future.

Conocimientos

Fluent Dutch

Good English

Herramientas

CRM tools

Descripción del empleo

CloserHire is partnering with a global leader in customer experience and digital solutions to recruit Dutch-speaking Customer Service Advisors for an e-commerce project based in Benalmádena, Málaga. This is a fantastic opportunity to join an international team while supporting customers with world-class service. Your Role Handle incoming and outgoing calls, as well as customer requests via Live Chat and email. Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach. Process calls redirected from stores and register them accurately in the ticketing system. Follow established procedures and project guidelines to ensure consistent service. Focus on delivering exceptional customer service and continuously improving customer satisfaction. Work collaboratively with colleagues, communicating quickly and effectively across different channels. Meet performance targets while ensuring quality in every interaction. Potential to handle customer inquiries via social media channels in the future. Your Qualifications Fluent Dutch and good English (both written and spoken). Previous experience with computer systems and CRM tools, with the ability to multitask across them. Customer-friendly, patient, and able to manage difficult situations with professionalism and positivity. Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products. Strong teamwork and communication skills. Comfortable working in a fast-changing environment. The Offer Full-time, permanent Spanish contract with full registration in the Spanish healthcare system from day one. Paid training and onboarding program. Paid vacation (4 weeks + 4 additional days per year). Career growth opportunities and professional development programs. Modern and spacious office in Benalmádena, Málaga. Working schedule: rotating shifts between Monday-Friday (08:00-21:00), Saturday (09:00-17:00), and Sunday (11:00-17:00), with two free weekends per month. International, diverse, and supportive work environment.

Relocation

Relocation payment 500EUR paid after 1 month of start